Spa Receptionist

IHG Hotels Limited; Cardiff; On-site; GBP 27,000; Full time

Job summary

A leading hotel company in Cardiff is seeking a Spa Receptionist to maintain high guest service standards and manage spa operations. Ideal candidates will have a passion for wellness and previous guest-facing experience. The role offers a competitive hourly wage, extensive training, and various employee benefits including holiday pay and discounts on hotel stays.

Benefits

28 days holiday

Company sick pay

Life insurance

Discounts in hotels and restaurants

Refer a Friend programme

Qualifications

• Previous experience in a guest-facing role.
• Willingness to learn and work as part of a wider hotel team.
• Flexibility to work varied hours, including evenings and weekends.

Responsibilities

• Maintain the highest standard of guest service.
• Ensure health and safety standards are met.
• Handle guest queries and complaints.

Skills

Guest service

Attention to detail

Multitasking

Spa and wellness knowledge

Tools

Spa booking systems

Job description

Overview

Our Spa Receptionist will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience. You will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our product. As a Spa Receptionist you will work to ensure the maintenance of spa and pool facilities, ensuring health and safety standards are met and obtain and record all relevant guest details including contact details, medical history, and payment details.

Responsibilities

• To be passionate about delivering great service and be guest focused
• Previous experience in a guest facing role
• A passion for spa and wellness
• Attention to details and ability to multitask duties
• Knowledge of spa booking systems preferred but not necessary
• Flexibility to work varied hours to include evenings and weekends
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team
• voco St David's Cardiff have a fantastic opportunity for a Spa Receptionist to join our Cardiff Bay 5-star hotel on a Full-Time contract

Qualifications

• Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies
• The voco St. David's Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it
• Meals whilst on duty

Benefits

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Refer a Friend programme

Salary: You will earn £12.60 per hour, which is equal to £26,208.00 salary. At voco, everyone's a host and ready to provide our guests with the relaxed but attentive stay that they desire.