Spa Receptionist

Mar Hall; Bishopton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Mar Hall, a prestigious 5-star resort in Bishopton, seeks a SPA Receptionist committed to delivering exceptional service. The role includes managing guest inquiries, maintaining service standards, and providing concierge-style assistance in a luxury environment. Candidates should have excellent communication skills and problem-solving abilities, along with a passion for hospitality.

Benefits

Hotel Accommodation, Food, Golf & Spa discounts

Friends and family discounts

Recommend a Friend

Free on-site parking

Complimentary use of Leisure Facilities

Employee Assistant Programme

Qualifications

• Must possess strong IT skills and knowledge of booking systems.
• Capable of maintaining professional standards under pressure.
• Excellent administration and organizational skills.

Responsibilities

• Deliver high standards of customer care and service.
• Welcome guests, verify bookings, and ensure smooth check-in.
• Handle telephone calls, emails, and administrative tasks.

Skills

Problem-solving abilities

Strong communication skills

Excellent customer service skills

Flexibility

Discretion

Strong IT skills

Job description

SPA RECEPTIONIST

About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK’s leading leisure and luxury travel destinations.

Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.

At Mar Hall, you’ll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you’ll play a valued role in shaping the future of this iconic Scottish resort.

Key responsibilities of the Receptionist will include:

• Deliver the highest possible standards of customer care and service, both front-of-house and behind the scenes.
• Maintain comprehensive knowledge of the club’s facilities, services, and location to effectively respond to member and guest enquiries.
• Anticipate guests’ needs wherever possible, ensuring an exceptional level of service and overall guest satisfaction.
• Project a helpful, courteous, and professional image at all times, working collaboratively with colleagues across all departments.
• Welcome guests on arrival, verify their details against bookings, and ensure a smooth check-in process.
• Allocate lockers or treatment rooms as required and provide guests with relevant keys or access cards.
• Answer telephone calls and email enquiries, take messages, and ensure they are promptly delivered.
• Complete administrative duties such as filing, photocopying, and updating records.
• Respond to guest requests for assistance or information in a timely and efficient manner.
• Offer concierge-style services, including arranging spa treatments, booking local attractions, or organising transport.
• Prepare bills and process payments accurately, including managing deposits and issuing receipts.

The Ideal Hotel Receptionist:

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

Benefits:

• Hotel Accommodation, Food, Golf & Spa discounts
• Friends and family discounts
• Recommend a Friend
• Free on-site parking
• Complimentary use of Leisure Facilities
• Employee Assistant Programme