Spa Receptionist

Champneys; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Champneys as a Reception Colleague at Eastwell Manor. Be the welcoming face of the spa, ensuring guests receive exceptional service. You will play a pivotal role in greeting guests, handling bookings, and providing information about our exclusive wellness offerings. Enjoy a range of employee benefits aimed at enhancing your wellbeing.

Benefits

Health, Wellness, and Wellbeing incentives

Champneys experiences: overnight stays or spa days

App technology for essential forms

Social media connection with colleagues

Colleague events: motivating, rewarding, engaging

Discounted stays for you, friends, and family

Complimentary Spa Day after probation

50% discount on Champneys products

Discounts on partner products

Discounted health club memberships

Access to Merlin Entertainments Attractions

Introduce a Friend incentive

Long Service celebrations

Free parking

Professional uniform provided

Qualifications

• Knowledge of Spa, Wellbeing, and Fitness operations.
• Ability to conduct facility tours and treatment bookings.
• Strong communication and customer service skills.

Responsibilities

• Greet guests warmly and ensure efficient check-in process.
• Support treatment bookings and itinerary planning.
• Conduct facility show rounds for potential members.

Skills

Customer Service

Interpersonal Skills

Knowledge of Spa Operations

Job description

Champneys Eastwell Manor

Contract: Full Time

Salary: Up to £12.21 per hour

The spa operation is the very essence of our brand, and as such, the welcoming and knowledge shared with our guests and members are of great importance. When guests arrive at our Spa, they are greeted with impressive facilities, ensuring their Champneys experience is exceptional and unique.

Our reception colleagues are knowledge resources, possessing in-depth knowledge of the Spa, Wellbeing, and Fitness operations, as well as the property and local area.

Some responsibilities include:

• Greeting guests warmly and ensuring a courteous and efficient check-in process, including registration, offering tours when appropriate, and explaining the welcome pack/itinerary.
• Having comprehensive knowledge of the resort suite and supporting with treatment bookings, PT sessions, and itinerary planning.
• Conducting facility show rounds to potential new members when required.

Benefits

As part of our iconic wellbeing brand, you can expect benefits aligned with our vision to make you feel happier and healthier inside and out. Working with us, you'll enjoy:

• Health, Wellness, and Wellbeing incentives
• Champneys experiences, such as overnight stays or spa days
• App technology for essential forms
• In-house social media connecting our Champneys Family
• Motivating, rewarding, and engaging colleague events
• Discounted stays for you, friends, and family at our Hotels or Resorts
• Complimentary Spa Day after probation
• 50% discount on Champneys products
• Discounts on partner products like Elemis and Clarins
• Discounted health club memberships
• Access to Merlin Entertainments Attractions
• Introduce a Friend incentive
• Long Service celebrations
• Free parking
• Professional uniform provided