Spa Reception Supervisor - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Six Senses London is seeking a Spa Reception Supervisor to manage the spa reception team and enhance guest experiences. The role requires strong leadership skills, a hospitality background, and technical proficiency across various software, including MS Office and Book4time. Candidates should have a high school diploma and at least 2 years in luxury spas, ensuring the utmost in guest service. This position demands fluency in English, with additional languages being a plus. Interested individuals are encouraged to apply, even if they do not meet every requirement.

Qualifications

• High school diploma or equivalent required, with at least 2 years’ experience in similar luxury spas and health clubs.
• Proven results and references necessary.
• Hospitality diploma/degree preferred.

Responsibilities

• Lead the Spa Reception team and ensure an exceptional guest experience.
• Train and equip the team for effective performance.
• Greet guests and conduct efficient check-in procedures.
• Maintain cleanliness of the reception and spa areas.
• Handle guest complaints professionally.
• Answer communications promptly and update guest profiles.

Skills

Fluent in English

MS Office (Word, Excel, PowerPoint, Outlook)

Customer Service

Education

High school diploma or equivalent

Hospitality diploma/degree from a recognized hospitality school

Tools

Book4time software

Job description

Hotel Brand: Six Senses
Location: United Kingdom, London

As Spa Reception Supervisor, I will fully understand the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Our values include local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility and caring, fun and quirky, and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties and Responsibilities

As Spa Reception Supervisor, I will assume full responsibility for the efficient operation in the following areas:

• Lead the Spa Reception team, resolve complex issues, and ensure an exceptional guest experience and collaborative teamwork.
• Take responsibility for the team's training, equipping all hosts with the necessary skills and knowledge to perform their tasks effectively, ensuring alignment with organizational goals.
• Greet guests on arrival and conduct check-in and registration procedures efficiently and courteously, using guest names whenever possible.
• Ensure the cleanliness and hygiene of the reception area and spa, concentrating on front-of-house areas.
• Remove and replace towels and amenities in the spa's common areas, including wet areas, as needed.
• Ensure retail offerings are appropriate and the retail area is set up according to standards.
• Handle guest complaints and record all guest comments accordingly.
• Answer telephone and email communications promptly and professionally.
• Create and update guest profiles, ensuring they are not duplicated.
• Provide prompt, courteous, and accurate service to guests at all times.

Qualifications

To qualify for the Spa Reception Supervisor role, candidates should have the required qualifications, technical skills, and experience in a similar role within luxury hotels, with proven results, including:

• High school diploma or equivalent, with at least 2 years’ experience in similar luxury spas and health clubs, with references. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with Book4time software is an advantage.
• Fluent in English; additional languages are preferred.

All candidates must have the right to work in the UK; sponsorship is not available for this role.

The above overview provides a general understanding of the responsibilities for a Spa Reception Supervisor at Six Senses London. It is not exhaustive and does not include all duties inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Interested candidates who do not meet every requirement but believe they are a good fit are encouraged to apply and start their journey with us today.