Spa Reception Host & Membership Coordinator

Susan Hamilton Group; Devon and Torbay; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel and spa is seeking a Spa Reception Host & Memberships Coordinator to deliver exceptional guest experiences and manage membership services. This role involves welcoming guests, managing reservations, and organizing member events. Ideal candidates will have a passion for hospitality, strong interpersonal skills, and experience in a luxury environment.

Benefits

Uniforms provided

Meals on duty

Qualifications

• Passionate about hospitality and creating exceptional guest experiences.
• Confident in managing reception duties and membership administration.
• Experienced in a luxury setting.

Responsibilities

• Providing a warm welcome and handling guest check-ins and inquiries.
• Overseeing member enrolments and organizing member-exclusive events.
• Maintaining a well-organized membership database and generating reports.

Skills

Interpersonal skills

Organizational skills

Multitasking

Customer service

Education

Experience in guest services or membership coordination

Tools

CRM systems

Job description

We are looking for a warm, welcoming, and proactive Spa Reception Host & Memberships Coordinator to join a multi-award-winning Hotel and Spa. This combined role operates at the heart of a luxury spa and membership program, where you will be instrumental in delivering exceptional guest experiences and managing our exclusive membership services.

This dual role combines the responsibilities of hosting spa guests and managing a House Spa membership program. You will be the first point of contact for guests and members, delivering a personal and memorable service from arrival to departure.

Your key responsibilities will include:

-Guest Experience

-Providing a warm welcome, efficiently handling check-ins, check-outs, and guest inquiries.

-Managing reservations, processing payments, and coordinating guest needs.

-Assisting with guest transportation around the estate, as required.

-Membership Management

-Overseeing member enrolments, renewals, and maintaining accurate records.

-Organising and hosting member-exclusive events, fostering positive member relationships.

-Coordinating with the marketing team to promote membership offers and track engagement.

-Administrative Duties

-Maintaining a well-organised membership database and guest records.

-Generating reports on membership sales and engagement metrics.

-Liaising with other departments to ensure consistent and high-quality service delivery.

About You
We are looking for someone who is

-Passionate about hospitality and creating exceptional guest experiences.

-Confident in managing both reception duties and membership administration.

-A natural communicator with strong interpersonal skills.

-Organised, efficient, and capable of multitasking in a dynamic environment.

-Experienced in guest services, reception, or membership coordination (preferably in a luxury setting).

-Familiar with CRM systems and comfortable with basic administration tasks.

You will work 40 hours per week on a permanent contract, including weekends and evenings. Uniforms and meals on duty are provided. Due to our rural location, your own transport is essential.

INDLP

Skills: