Spa Operations Manager

The Scarlet Hotel; Newquay; On-site; GBP 35,000 - 37,000; Full time

Job summary

A premier coastal hotel in Cornwall is looking for a Spa Operations Manager to lead guest-facing spa operations. The role involves inspiring the team, managing service standards, and ensuring a seamless guest experience. Ideal candidates have 2 years of leadership experience in a spa or hospitality setting, strong organizational skills, and a passion for nurturing service. Competitive salary of £35-37K plus tips offered.

Benefits

Competitive salary and tips

28 days holiday per year

Health Shield Healthcare Plan

Discount schemes on food and drinks

Ongoing professional development

Qualifications

• At least 2 years of leadership experience in a spa, wellness, or hospitality setting.
• Experience with bookings and guest service software.
• Strong ability to nurture people and provide excellent service.

Responsibilities

• Lead the guest-facing spa team to ensure high levels of care.
• Manage rotas, stock control, and spa service standards.
• Act as the senior contact for spa operations.

Skills

Leadership experience

Guest service skills

Organizational skills

Calm under pressure

Tools

CRM/POS systems

Job description

Are youa passionate andguest-focused leader?

Could youlead our spa front-of-house operations with clarity, warmth, and purpose?

Have you deliveredcross-departmental coordination, training, and guest satisfaction?

What do we want?

We are looking for a Permanent Spa Operations Manager – a key leadership role in shaping the guest journey across the spa environments at the Scarlet and Bedruthan Hotels.

Initially, this role will form part of a maternity cover plan: working alongside our Head of Wellness to jointly support the Spa Manager’s remit. The Head of Wellness will take primary responsibility for the therapies team, leaving you to focus on the guest-facing team, spa hosts, and the experiences that create warm, thoughtful, and seamless guest journeys.

As the Spa Operations Manager, you will lead our spa front-of-house operations helping our teams deliver consistently high levels of care.

Responsibilities and Duties:

- Leading and inspiring the guest-facing spa team, including Spa Hosts and the Operations Team Leader
- Ensuring every guest touchpoint reflects our values of care, calm, and consistency
- Coordinating with therapy and wellness leadership to deliver a unified spa experience
- Managing rotas, stock control, retail presentation, and spa service standards
- Acting as the senior contact for spa operations in the absence of the Spa Manager or Therapies Leads
- Helping transition this role into a more strategic guest experience leadership post over the next 12–18 months

You might be perfect for this role if you:
- Have at least 2 years’ leadership experience in a spa, wellness, or hospitality setting
- Are confident with bookings, guest service software (CRM/POS), and coordinating multi-layered teams
- Thrive in guest-facing roles and remain calm under emotional or complex feedback
- Have a passion for nurturing people and delivering truly thoughtful service
- Are highly organised, self-motivated, and values-led

Desirable Experience

- Experience in a luxury or lifestyle spa or hotel
- Knowledge of wellness-led or ethical businesses
- Background in retail, guest communications, or change management

At the Scarlet and Bedruthan, you’ll find more than a job – you’ll find purpose, community, and space to grow.

We offer:

• Full-time, 40 hours per week (on-site, including some weekends and evenings)
• Competitive salary £35-37K depending on experience plus a share of Tips
• Stunning work environments in coastal Cornwall
• Ongoing professional development and leadership training
• A business that values people, planet, and profit in equal measure
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40%off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
• Local partnership discounts
• Health Shield Healthcare Plan

Temporary team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.

Apply now and help shape the future of spa hospitality with heart.