Spa Manager - Cowshed Primrose Hill, North London

Soho House & Co; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Soho House & Co is seeking a Spa Manager for their luxurious Cowshed Primrose Hill. The chosen candidate will lead the spa team, manage operations, and ensure exceptional service is provided. Ideal candidates will have substantial experience in the beauty or wellness industry, with a passion for customer satisfaction and spa treatments.

Benefits

Team meal whilst on shift

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Day off on your birthday

Up to 50% Staff Discount on Cowshed & Soho Home

Free Counselling Sessions

Continuous training opportunities

Qualifications

• Minimum of 5-7+ years' experience in a similar role.
• Strong interpersonal skills.
• Flexible schedule and ability to work weekends and holidays.

Responsibilities

• Manage the Cowshed Spa team including recruitment and training.
• Oversee budgets and financial transactions.
• Collaborate with Marketing to promote services.

Skills

Interpersonal skills

Customer focused

Multitasking

Education

NVQ Level 2 or Level 3 or equivalent

Job description

Spa Manager - Cowshed Primrose Hill, North London

Spa Manager - Cowshed Primrose Hill, North London

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• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  
  

Cowshed Spa Primrose Hill...

Nestled inside one of London's most idyllic neighbourhoods, Cowshed Primrose Hill is a haven of relaxation and sociable grooming. Cowshed Primrose is a social space for members to move, look after their health and well being and take care of their grooming. Available treatments range from massage, body and facial treatments, maternity, lash & brow, waxing, hair removal and light salon.

Spa Manager

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• £20 Taxi Contribution for late shifts
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  
  

Cowshed Spa Primrose Hill...

Nestled inside one of London's most idyllic neighbourhoods, Cowshed Primrose Hill is a haven of relaxation and sociable grooming. Cowshed Primrose is a social space for members to move, look after their health and well being and take care of their grooming. Available treatments range from massage, body and facial treatments, maternity, lash & brow, waxing, hair removal and light salon.

The Role…

We are seeking an experienced Spa Manager to join our team at Cowshed Primrose Hill. The Spa Manager is responsible for the efficient management of the Cowshed Spa, ensuring the team consistently provide an exceptional service and spa experience for our members.

Main Duties

• Influential beauty and wellness leader responsible for providing high quality services and elevated experiences to members and guests
• Oversee Cowshed Spa team to include recruitment, on-boarding, training, payroll, staff performance, and strategize with leadership to assess the efficiencies of the Health Club
• Effectively create and monitor budgets, analyse, forecast, as well as anticipate opportunities by identifying services to promote and elevate member and guest experiences.
• Ensure that all financial transactions are completed in accordance with finance procedures, including security, processing and banking (as appropriate) as well as responsible for partnering with General Manager and local leadership to create, maintain and manage reporting on monthly performance of the facility against budget projections
• Collaborate with the Marketing and Events Team with the promotion of facility services, retail products and amenities to optimize new business opportunities and potential ROI
• Prepare and maintain detailed records of day to day operations and write corresponding reports.
• Manage spa and gym database systems effectively for sales, renewals, direct debits, customer exits and membership numbers
• Vendor management and procurement activities to manage equipment manufacturers to ensure all areas of the spa and gym equipment comply with safety and Soho House standards
• Adhere to health and safety policy are always followed, as well as implement and monitor compliance with all company policies procedures, and standards
  
  

What we are looking for in a Spa Manager...

• Minimum of 5-7+ years' experience in a similar role within retail, beauty, fitness, health and/or wellness space
• Strong interpersonal skills
• Customer / member experience focused
• Passionate about the industry and performing spa treatments.
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Ability to multitask and work in a fast-paced environment
• Flexible and available to working both opening and closing shifts when required
  
  

Required Skills/Qualifications

• NVQ Level 2 or Level 3 or equivalent industry related qualifications
• Flexible schedule and ability to work weekends and holidays as needed
• Ability to multitask and excel in a high-volume and demanding fast-paced environment
  
  

Nearest Station (NW1 8UR): Chalk Farm

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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