Spa Manager - Cowshed Primrose Hill, North London

Soho House & Co.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the wellness industry is seeking a Spa Manager for their Cowshed Primrose Hill location. The role involves overseeing spa operations, managing a team, and ensuring exceptional service for members. Ideal candidates will have extensive experience in the beauty or wellness sector, strong interpersonal skills, and a passion for customer service. This position offers a dynamic environment where you can lead a dedicated team and enhance member experiences.

Benefits

Team meal whilst on shift

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Day off on your birthday

Free Counselling Sessions

Continuous training

Exclusive access to benefits platform

Team Events

Qualifications

• 5-7+ years’ experience in a similar role in beauty, fitness, health, or wellness.
• Flexible schedule and ability to work weekends and holidays.

Responsibilities

• Manage Cowshed Spa team, including recruitment, training, and performance.
• Create and monitor budgets, analyze forecasts, and enhance member experiences.
• Ensure compliance with health and safety policies and company standards.

Skills

Interpersonal Skills

Customer Experience Focused

Multitasking

Team Player

Education

NVQ Level 2 or Level 3

Job description

Spa Manager - Cowshed Primrose Hill, North London

• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Nestled inside one of London's most idyllic neighbourhoods, Cowshed Primrose Hill is a haven of relaxation and sociable grooming. Cowshed Primrose is a social space for members to move, look after their health and well being and take care of their grooming. Available treatments range from massage, body and facial treatments, maternity, lash & brow, waxing, hair removal and light salon.

The Role…

We are seeking an experienced Spa Manager to join our team at Cowshed Primrose Hill. The Spa Manager is responsible for the efficient management of the Cowshed Spa, ensuring the team consistently provide an exceptional service and spa experience for our members.

Main Duties

• Influential beauty and wellness leader responsible for providing high quality services and elevated experiences to members and guests
• Oversee Cowshed Spa team to include recruitment, on-boarding, training, payroll, staff performance, and strategize with leadership to assess the efficiencies of the Health Club
• Effectively create and monitor budgets, analyse, forecast, as well as anticipate opportunities by identifying services to promote and elevate member and guest experiences.
• Ensure that all financial transactions are completed in accordance with finance procedures, including security, processing and banking (as appropriate) as well as responsible for partnering with General Manager and local leadership to create, maintain and manage reporting on monthly performance of the facility against budget projections
• Collaborate with the Marketing and Events Team with the promotion of facility services, retail products and amenities to optimize new business opportunities and potential ROI
• Prepare and maintain detailed records of day to day operations and write corresponding reports.
• Manage spa and gym database systems effectively for sales, renewals, direct debits, customer exits and membership numbers
• Vendor management and procurement activities to manage equipment manufacturers to ensure all areas of the spa and gym equipment comply with safety and Soho House standards
• Adhere to health and safety policy are always followed, as well as implement and monitor compliance with all company policies procedures, and standards

What we are looking for in a Spa Manager...

• Minimum of 5-7+ years’ experience in a similar role within retail, beauty, fitness, health and/or wellness space
• Strong interpersonal skills
• Customer / member experience focused
• Passionate about the industry and performing spa treatments.
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Ability to multitask and work in a fast-paced environment
• Flexible and available to working both opening and closing shifts when required

Required Skills/Qualifications

• NVQ Level 2 or Level 3 or equivalent industry related qualifications
• Flexible schedule and ability to work weekends and holidays as needed
• Ability to multitask and excel in a high-volume and demanding fast-paced environment