SPA MANAGER – APPLICATIONS CLOSED

The Peligoni Group; Kingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading spa company seeks a Spa Manager to lead a team of therapists and oversee all operations at their location. The role includes ensuring the highest service standards, managing bookings, and enhancing guest experiences through innovative strategies. Candidates should have strong leadership skills and a background in spa treatments.

Qualifications

• Experience in leading and mentoring teams in a spa or hospitality environment.
• Knowledge of spa treatments and health and safety regulations.

Responsibilities

• Lead a team of therapists and oversee spa operations.
• Ensure compliance with health and safety standards.
• Develop strategies to increase bookings and improve service quality.

Skills

Leadership

Team Management

Customer Service

Inventory Management

Time Management

Job description

• Lead, mentor and motivate a team of therapists to deliver exceptional service and maintain a positive working environment.
• Oversee daily spa operations, ensuring everything runs smoothly and efficiently. This includes scheduling, inventory management and maintaining the highest standards of cleanliness and hygiene.
• Maintain and improve the spa’s quality standards by monitoring and enhancing the quality of treatments, guest experiences and staff performance
• Deliver a variety of treatments (body treatments, massages, facials, waxing, tinting and manicure/pedicure) in a safe and comfortable manner
• Respond to guest queries, needs and expectations
• Develop and implement strategies to increase spa bookings, including pop-up events and spa promotions
• Ensure the spa complies with all relevant regulations and health and safety standards
• Ensure billing is completed accurately
• Work closely with the reception and guest relations team to ensure they are fully briefed on the treatments on offer
• Maintain online schedule, maximising treatment capacity
• Keep up to date with industry trends and new treatments