Spa Manager

JR United Kingdom; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading spa destination as the Spa Manager at Champneys Eastwell Manor, where you'll lead a talented team and maintain high standards in wellness experiences. We're looking for someone passionate about client service and team leadership, with a proven background in spa management. This is a fantastic opportunity to grow in a luxury environment and make a real impact.

Qualifications

• Proven experience in spa management or a senior spa leadership role.
• Strong people management and team leadership skills are essential.
• In-depth knowledge of spa treatments and wellness practices required.

Responsibilities

• Oversee all aspects of daily spa operations with professionalism.
• Lead staff training and ensure excellent client care.
• Manage departmental budgets effectively and set sales targets.

Skills

Leadership

Communication

Client Service

Budgeting

Spa Knowledge

Education

Relevant qualifications in spa therapy or management

Job description

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Step into leadership at one of the UK’s most luxurious spa destinations.

Champneys Eastwell Manor is renowned for delivering exceptional wellness experiences in a stunning countryside setting. We are currently seeking a motivated and experienced Spa Manager to lead our talented team and uphold our high standards of service and excellence.

About the Role:

As Spa Manager, you’ll be the driving force behind the smooth day-to-day operation of our spa. You'll inspire, coach, and lead your team to deliver outstanding guest experiences while ensuring operational efficiency and commercial success.

Key Responsibilities:

• Oversee all aspects of daily spa operations with professionalism and attention to detail
• Handle challenges and team conflicts with confidence and discretion
• Lead staff training and development to ensure excellent client care
• Manage departmental budgets and ensure cost-effective operations
• Set and achieve sales targets for treatments and retail products
• Maintain the highest standards of cleanliness and presentation
• Conduct regular inspections and act quickly to resolve any issues
• Collaborate with management on recruitment strategy and team growth

Health & Safety:

• Ensure all health, safety, and fire procedures are followed at all times
• Guarantee staff are appropriately trained and qualified
• Take overall responsibility for Health & Safety compliance within the spa

What We’re Looking For:

• Proven experience in spa management or a senior spa leadership role
• Strong people management and team leadership skills
• Excellent communication and client service abilities
• In-depth knowledge of spa treatments and wellness practices
• Competence in budgeting, reporting, and driving revenue
• Relevant qualifications in spa therapy or management (preferred)
• Confident in marketing and promoting spa services

Why Join Champneys Eastwell Manor?

You’ll be part of an iconic brand that’s passionate about wellbeing, luxury, and innovation. This is your opportunity to grow your career in a nurturing and high-performing environment — where your ideas and energy will be valued every day.

Ready to make a difference?

If you’re passionate about people, performance, and delivering unforgettable spa experiences, we’d love to hear from you.