Spa Manager

The Hut Group; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a premier health spa in Manchester, where you can lead a talented team and ensure the highest standards of service and treatment. As a Spa Manager, you will oversee operations, maintain exceptional presentation, and deliver unforgettable experiences to guests. This role offers a unique chance to work in a luxurious environment while driving team performance and enhancing customer satisfaction. If you are passionate about wellness and have a knack for leadership, this position is perfect for you. Join a fast-moving global technology group and make a significant impact in the spa industry.

Qualifications

• Experience in a spa/health club environment is essential.
• Qualified to NVQ level 3 or equivalent is required.

Responsibilities

• Manage the spa and gym while ensuring high treatment standards.
• Deliver exceptional treatments and maintain cleanliness.

Skills

Spa Management

Customer Service

Attention to Detail

Team Leadership

Interpersonal Skills

Education

NVQ Level 3 or Equivalent

Tools

ESPA Products

Elemis Products

Job description

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

We are recruiting for a Spa Manager to join us at King Street Townhouse Hotel and Spa, Manchester’s premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities, with a state-of-the-art gym and magnificent health spa.

We are looking for a talented, passionate individual to join our successful spa. You will be responsible for maintaining the highest standard of professionalism in all areas of the operation and ensuring all treatments are carried out to our world-class standards.

Main Duties of the role

• Management of the spa and gym
• Monitor spa and treatment standards and implement corrective action/training where required.
• Drive the team's performance.
• Deliver exceptional treatments and host spa guests.
• Maintain high standards of presentation and cleanliness at all times.
• Deliver brand standards.
• Oversee ordering and stock taking.
• Ensure a seamless guest journey from booking in clients to their treatments.

Requirements

• Specific experience within a spa/health club environment
• Qualified to NVQ level 3 or equivalent
• Experience with ESPA and Elemis is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills
• A natural and engaging leader