Spa Manager

Leisure People; Gloucester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury Spa in the Cotswolds is seeking a Spa Manager to oversee operations and ensure high service standards for an affluent clientele. The role requires exceptional customer service skills, strong team leadership abilities, and experience in a Spa management position. The ideal candidate will have a Spa therapy qualification and be dedicated to delivering an exceptional experience for guests.

Benefits

Competitive basic salary

Commission and bonus schemes

28 paid holidays

Opportunity to work for a prestigious Spa

Qualifications

• Proven experience in a Spa management role preferred.
• Ability to deliver 5-star service for high-profile clientele.
• Strong leadership and motivational skills.

Responsibilities

• Oversee day-to-day operation of the entire Spa.
• Lead and develop the Spa team with high standards.
• Manage stock and health & safety requirements.

Skills

Customer Service

Communication

Attention to Detail

Organizational Skills

Management Skills

Education

Spa Therapy Qualification Level 2 and 3

Tools

Diary Management Software

Job description

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We are currently looking for a Spa Manager for a luxury Spa in the Cotswolds.

The Spa attracts an affluent clientele and the Spa Manager will be expected to understand the audience and be attentive, discreet whilst maintaining a quiet confidence.

Exceptional Customer Service skills are a must as the Spa Manager will require natural empathy with their team and guests, with the ability to be decisive and look after the best interests and well-being of the Spa and its guests.

What we are looking for:

We are looking for somebody that can manage all aspects of the Spa operation. The ideal candidate will be a good team leader with excellent motivational skills to keep the team working at the high standard already in place. Although the candidate may be required to cover treatments, this is an operational and management-based role.

Basic Responsibilities

• Responsible for overseeing the day-to-day operation of the entire Spa
• Work closely with the Directors to lead and develop the Spa and team
• Maintain high levels of standards at all times
• Deliver in-house training - mentoring therapists in treatments and product sales
• Management of stock and orders
• Management of Health and Safety
• Up-keep and maintenance of the Spa
• Delivery of Spa treatments as and when required
• Staff management, Team meetings, 121s and performance Management
• Rota, payroll and holidays

Skills & Experience:

• Spa therapy qualification level 2 and 3 is preferred
• Excellent customer service and communication skills
• Great attention to detail
• Must be computer literate with a good level of numeracy and literacy
• Experience in diary management and bookings
• Must be efficient, organised and motivated
• The ability to deliver an exceptional Spa experience, going beyond the guest's expectations
• Experience in management within a Spa environment is preferred
• Experience in delivering 5-star service for high profile clientele
• Experience of working within the luxury Spa environment
• Industry knowledge & Skills
• Dedication and commitment
• Honesty & Integrity
• Passion and Enthusiasm

What you'll get:

• Competitive basic salary
• Commission and bonus schemes
• 28 paid holidays
• The opportunity to work for the most prestigious Spa in the Cotswolds