Spa Manager

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a leading luxury spa as a Spa Manager at Champneys Eastwell Manor, where you'll inspire a talented team to deliver exceptional wellness experiences. With responsibilities ranging from operations management to team training and client service, this role is key to maintaining high standards and achieving business success. Ideal candidates will possess strong leadership skills and relevant qualifications, thriving in a nurturing environment focused on innovation and wellbeing.

Qualifications

• Proven experience in spa management or a senior spa leadership role.
• Strong people management and team leadership skills.
• Competence in budgeting, reporting, and driving revenue.

Responsibilities

• Oversee all aspects of daily spa operations with professionalism.
• Lead staff training and development to ensure excellent client care.
• Manage departmental budgets and ensure cost-effective operations.

Skills

People Management

Client Service

Communication

Spa Treatments Knowledge

Budgeting

Marketing

Education

Relevant qualifications in spa therapy or management

Job description

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Step into leadership at one of the UK’s most luxurious spa destinations.

Champneys Eastwell Manor is renowned for delivering exceptional wellness experiences in a stunning countryside setting. We are currently seeking a motivated and experienced Spa Manager to lead our talented team and uphold our high standards of service and excellence.

About the Role:

As Spa Manager, you’ll be the driving force behind the smooth day-to-day operation of our spa. You'll inspire, coach, and lead your team to deliver outstanding guest experiences while ensuring operational efficiency and commercial success.

Key Responsibilities:

• Oversee all aspects of daily spa operations with professionalism and attention to detail
• Handle challenges and team conflicts with confidence and discretion
• Lead staff training and development to ensure excellent client care
• Manage departmental budgets and ensure cost-effective operations
• Set and achieve sales targets for treatments and retail products
• Maintain the highest standards of cleanliness and presentation
• Conduct regular inspections and act quickly to resolve any issues
• Collaborate with management on recruitment strategy and team growth

Health & Safety:

• Ensure all health, safety, and fire procedures are followed at all times
• Guarantee staff are appropriately trained and qualified
• Take overall responsibility for Health & Safety compliance within the spa

What We’re Looking For:

• Proven experience in spa management or a senior spa leadership role
• Strong people management and team leadership skills
• Excellent communication and client service abilities
• In-depth knowledge of spa treatments and wellness practices
• Competence in budgeting, reporting, and driving revenue
• Relevant qualifications in spa therapy or management (preferred)
• Confident in marketing and promoting spa services

Why Join Champneys Eastwell Manor?

You’ll be part of an iconic brand that’s passionate about wellbeing, luxury, and innovation. This is your opportunity to grow your career in a nurturing and high-performing environment — where your ideas and energy will be valued every day.

Ready to make a difference?

If you’re passionate about people, performance, and delivering unforgettable spa experiences, we’d love to hear from you.