Spa Manager

Champneys; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier health spa facility in Ashford is seeking a qualified Spa Manager to oversee the treatment department and ensure guest satisfaction. Responsibilities include maximizing bookings, managing payroll, and leading a team of therapists. Ideal candidates should hold at least an NVQ Level 3 in Beauty and have strong customer service skills. The role comes with various wellness incentives and employee benefits, including discounted stays and products.

Benefits

Health, Wellness and Wellbeing incentives

Discounted stays

Complimentary Spa Day

Employee discounts on products

Qualifications

• Excellent training journey for therapists.
• Ability to ensure smooth running of treatment department.
• Good overall standard of education.

Responsibilities

• Maximise revenues through effective booking and room utilization.
• Deliver weekly revenue and payroll actuals vs forecast and budget.
• Ensure guest satisfaction during their stay.

Skills

Customer service

Spa management

Team leadership

Revenue management

Education

Minimum NVQ Level 3 in Beauty

Spa Management qualification

Job description

Champneys Eastwell Manor

Contract: Full Time

Salary: Salary based on experience

When we opened our doors in 1925 Champneys was England’s first Health Spa, founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined. For the last 90 years we’ve been spa pioneers embracing the latest techniques to craft products and treatments that renew you; mind body and soul.

Our passion is health and wellbeing and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists. We have in house trainers that are there to ensure our therapists reach their full potential and progress with us, you will be an ambassador for this development.

We offer state of the art facilities within all of our resorts and hotels, boasting modern and stylish Spa’s.

Some duties and responsibilities include;

• Maximise revenues through effective booking and room utilization in the spa.
• Deliver weekly revenue and payroll actuals vs forecast and budget.
• You will ensure the smooth running of the treatment department and provide effective professional management to your team with regards to training, standards and reaching sales targets.
• With guest satisfaction at the forefront of what we do, you will ensure guest schedules are suitable and extra care is taken when planning a guests stay.
• You will ensure your team are trained to the highest standard and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting more!
• To have a thorough working knowledge of all products and treatments within the spa and oversee training matrixes.
  
  

We Require You To Be Qualified In The Following

• Minimum NVQ Level 3 in Beauty
• Spa Management qualification desirable but not essential
• Good overall standard of education
  
  

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.