Spa & Leisure Manager

Delta Hotels by Marriott Tudor Park Country Club; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand is seeking a Leisure & Spa Manager to oversee operations at their leisure club. The ideal candidate will have leadership experience in a luxury environment and a passion for delivering exceptional guest experiences. Responsibilities include managing daily operations, driving revenue growth, and building strong relationships with members and guests. Join the team to be part of a brand that values excellence and career growth.

Benefits

Complimentary Leisure Club Membership

Discounted Golf Rates

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development Programs

Qualifications

• Proven track record in a leadership role within a luxury club & spa environment.
• Strong background and knowledge of the leisure industry.
• Excellent engaging communicator.

Responsibilities

• Lead and oversee all areas of the Leisure club.
• Deliver an exceptional member and guest experience.
• Drive revenue growth and manage budgets.

Skills

Leadership

Communication

Customer care

Motivation and coaching

Job description

Overview

Leisure & Spa Manager — Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are looking for a dedicated individual to lead our Leisure club, delivering memorable experiences for guests and members.

What is in it for you

In addition to a competitive salary and personal development opportunities, you will have access to perks and discounts including:

• Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates
• Free Meals on Duty
• Uniform Provided
• Explore Discounts - Marriott Discount Card across 140 countries
• BenefitHub
• Pension Scheme - The People’s Pension
• Employee Assistance Programme
• Career Development and internal transfers within Marriott's global network
• Training and Development programs

Responsibilities

• Lead and oversee all areas of the Leisure club, including daily operations, membership services, treatments, and special events
• Deliver an exceptional member and guest experience; build rapport and long-term relationships with members and guests
• Drive revenue growth, manage budgets, and lead a professional team
• Implement club business strategy to grow membership, revenue and profitability
• Achieve Net Member Movement targets
• Deliver market-leading service to guests and members
• Drive and retain membership; stay updated with industry developments
• Maintain high levels of customer care; focus on retaining existing users
• Manage maintenance, repairs and cleaning of facilities including pool plant and spa
• Handle complaints and incidents
• Cashing-up and stock records
• Utilize management information to improve provisions and schedules
• Ensure facilities and services meet health and safety standards

About you

• Proven track record in a leadership role within a luxury Club & Spa environment
• Strong background and knowledge of the Leisure industry
• Forward-thinking and motivating leader
• Excellent engaging communicator
• Passionate about people; able to mentor, motivate, coach and develop team members
• Approachable, friendly and engaging

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!