SPA Health Navigator

Integrated Care System; Bristol; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A regional healthcare provider is seeking motivated Health Navigators to join their team in Bristol. The ideal candidate will provide administrative support to healthcare professionals and service users, ensuring effective communication and record-keeping. This role offers hybrid working conditions and requires strong organizational and interpersonal skills. Competitive salary range from £24,071 to £25,674 pro rata.

Benefits

NHS benefits

27+ days' annual leave

Participation in NHS Pension Scheme

Qualifications

• Experience recognising complex patient needs and escalating appropriately.
• Ability to handle sensitive and confidential issues with discretion.
• Experience with Electronic Patient Record systems.

Responsibilities

• Act as the first point of contact for the service via multiple channels.
• Maintain accurate patient records and data management.
• Support healthcare professionals through comprehensive administrative tasks.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Education

Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent

NVQ 3 Business and Administration or equivalent experience

Educated to AS/A Level Standard or equivalent

Tools

EMIS/Clinical System

Microsoft Office

Cloud based telephony systems

Job description

We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis!

Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 3 sites in Bristol, Clevedon, and Warmley. We offer hybrid working and flexible shifts. We are looking for Navigators who are available for day shifts between 07:30 and 18:00, Monday to Saturday, with a current pattern of a full weekend in 6 week rota.

SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response.

As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders in the wider health community. We provide first line support through phone calls, emails and other electronic referral.

Our commitment is to put our service users first, we are looking for dedicated professionals who share our same passion to deliver quality care and excellence.

If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail this could be the role for you...

We are looking for a team member who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.

Main duties of the job

To act as the first and central point of contact for the service both by telephone, email and in person. To determine and / or act independently to enquires which may be of a confidential / volatile nature.

Have a good knowledge of various administrative processes and practices, some of which are non-routine activities such as answering queries, chasing progress and task-related problem solving acquired through experience and training

To have the ability to work without supervision when required to identify patients needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.

To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.

To maintain accurate and up to date patient records and data collated in the Sirona IT systems

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Job responsibilities

For further information and details about the role, please refer to the full job description and person specification.

Please note, we cannot offer a Certificate of Sponsorship for this role.

If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person Specification

Qualifications

• Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
• NVQ 3 Business and Administration or equivalent experience
• Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office
• Educated to AS/A Level Standard or equivalent
• NVQ 4 Business and Administration or equivalent

Experience

• Recognising complex patient needs and escalating appropriately
• Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
• Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One
• Previous experience of Cloud based telephony systems
• Proven ability to work from home and maintain effective workload prioritisation
• Previous acute or community care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,071 to £25,674 a yearper annum, pro rata