Spa Director

Dorchester Collection; Ascot; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a prestigious hotel as a Spa Director, responsible for overseeing spa operations and ensuring exceptional guest satisfaction. This role includes strategic planning, team management, and the implementation of innovative wellness services, within a recognized culture of inclusiveness and excellence.

Benefits

Complimentary nights with breakfast

50% discount at selected restaurants

Generous Employee Introductory Scheme

Team members' awards and incentives

Contributory pension scheme

Life assurance cover

Uniform laundered complimentary

Complimentary meals while on duty

Complimentary Internet access

Cycle to work scheme

Access to discount rates for designers and restaurants

Qualifications

• Previous senior leadership experience managing a luxury spa.
• Expert knowledge of spa operations, including budgeting and P&L.
• Ability to lead, inspire, and develop high-performing teams.

Responsibilities

• Oversee overall operations and management of the spa facility.
• Develop and implement strategic plans to enhance spa offerings.
• Recruit, train, and manage the performance of the spa team.

Skills

Leadership

Customer Service

Communication

Job description

Join us as a Spa Director at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Director you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Life assurance cover for all team members
• Uniform laundered complimentary
• Complimentary meals whilst on duty at our team members' restaurants
• Complimentary Internet at allocated computers in team areas
• Cycle to work scheme
• Access to discounts rates for over 800 designers and restaurants
• Occupational Health, including subsidized massage treatments and health clinics
• Complimentary Eye Test for VDU users

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for overseeing the overall operations and management of the spa facility at Coworth Park.
• You will develop & implement strategic plans to enhance the spa's offerings, ensuing a high standard of service and guest satisfaction.
• Working alongside the People & Culture team, you will recruit, train and manage the performance of the Spa team, whilst maintaining budgets and financial performance
• You will cultivate a warm and welcoming environment, promote wellness & relaxation and stay updated on industry trends, to introduce innovative treatments and services.
• You will collaborate with other departments within the hotel to create a cohesive guest experience and a seamless guest journey. .

The items shared are the essence of a day in the life of a Spa Director, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Spa Director you’ll have the opportunity to bring these to life and continue to create our legacy.
• Previous senior leadership experience of managing a luxury spa within a 5* hotel environment.
• The ability to lead and inspire a team to drive guest engagement.
• Previous experience and a proven track record of managing complex spa operations.
• Expert knowledge of front of house and back of house protocols and processes within a luxury spa environment.
• Previous experience of swimming pool and thermal facility management.
• Previous experience and skills in budgeting; profit and loss account; payroll management and driving revenue opportunities.
• Ability to set departmental and KPI’s to drive growth and profitability.
• Previous experience of managing and growing spa memberships.
• Ability to recruit, train and develop teams while addressing performance and maintaining high standards.
• Experience and knowledge of risk assessments, standards operational
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom