Spa Concierge

Sopwell House; St Albans; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prestigious hotel and spa in St Albans is seeking a Spa Concierge to provide first-class hospitality. Your responsibilities will include managing bookings, offering advice on treatments, and ensuring a luxurious experience for guests. Ideal candidates will have a flair for service and prior experience in a reception or hospitality role. The position offers competitive pay and a range of staff benefits.

Benefits

Wide range of training and development opportunities

Free staff meals

Discounted spa services

28 days holiday plus an additional day on your birthday

Qualifications

• Experience in a similar role or receptionist position.
• Passion for providing luxurious service.
• Willing to work flexible hours including weekends.

Responsibilities

• Engage with guests throughout their spa experience.
• Provide advice on treatments and manage bookings.
• Process payments accurately and handle guest inquiries.

Skills

Hospitality Excellence

Exceptional Communication

Fluency in English

Job description

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Full Time Position (40 hours) – £25,480 per annum

Your role in our family:

• As a Spa Concierge, you will become part of a dedicated team that engages with our guests throughout their experience with us.
• Provide our guests with first-class hospitality, offering advice and guidance on treatments, retail products, and fitness classes; making bookings, and supporting Spa Therapists to deliver a luxurious experience.
• Provide information on hotel services, ensure guests feel welcome, and help them unwind.
• Process Spa charges diligently to guests’ accounts, ensure invoices are accurate, and fulfill all guest transactions promptly.
• And much more!

What would make you the perfect fit?

• A natural flair and elegance for service, with a passion for providing a luxurious level of service.
• Experience in a similar role or receptionist position.
• Exceptional communication skills, including fluency in English.
• Working 8 hours a day, including weekends and bank holidays. Shifts are between 6:00 am and 10:30 pm.

The best bit:

• Wide range of training and development opportunities.
• Free staff meals and parking.
• Discounted food, beverage, accommodation, and spa services.
• 28 days holiday plus 1 extra day on your birthday.

Sopwell House introduces The Club at Cottonmill, a private members’ spa designed to be woven into a better life. An elegant, dynamic concept that evolves continuously. This is a unique world for a select group, with a warm welcome, elevated design, cutting-edge fitness and treatments, and a distinctive proposition.

A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to run an exceptional spa seamlessly and harmoniously.

All applicants must have the right to live and work in the UK. If you do not receive a response within 14 days, please assume your application was not successful this time.