Spa Assistant Reception Manager

Exclusive Hotels and Venues; Bagshot; On-site; GBP 25,000 - 30,000; Full time

Job summary

A premier hospitality company in Bagshot is seeking a Spa Assistant Reception Manager to deliver exceptional guest service and manage spa reception operations. This role requires at least one year of supervisory experience in a similar setting and a relevant qualification. The ideal candidate is organized, enthusiastic, and a true team player. Benefits include competitive salary, training, and discounts.

Benefits

Competitive salary and benefits

29 days holiday, increasing with service

50% discount on food and beverage

Significant discounts on room nights

EAP support from HospitalityAction

Access to discounts and wellbeing resources

Free meals on duty

Recognition and rewards schemes

Training and development programs

Free gym access and classes

Commitment to sustainability and wellbeing

Cycle to work scheme

Qualifications

• Minimum of 1 year in a supervisory role in a similar environment.
• Experience in training, systems, processes, IT, financial management, guest services, and health and safety.
• Passion for delivering professional and efficient guest service.

Responsibilities

• Ensure a smooth guest journey throughout the Spa.
• Motivate and coach the spa reception team.
• Maintain a welcoming front of house environment.
• Create processes for smooth operations and health and safety.
• Upsell retail and treatments to maximize revenue.
• Manage duty shifts.

Skills

Guest service

Organizational skills

Teamwork

Coaching

Education

Degree, HND, or Advanced GNVQ

Job description

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Spa Assistant Reception Manager, Bagshot

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Client:

Exclusive Hotels and Venues

Location:

Bagshot, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b94a948eb6ae

Job Views:

7

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Job Introduction

In a Nutshell

We're actively seeking a Spa Assistant Reception Manager to join our team in the award-winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in delivering and overseeing standards of guest care and be responsible for the overall running of the spa reception desk to ensure all guests, members, and day spa visitors have an enjoyable experience.

The role includes duty management shifts, guest relations, and managing feedback. The Spa is open seven days a week from 6:00 am to 10:00 pm, so flexibility is essential, and shifts will vary.

Role Responsibilities

Lots to do but lots of fun

Responsibilities include:

• Ensuring the guest journey throughout the Spa is smooth
• Motivating and coaching the spa reception team
• Maintaining a welcoming front of house environment
• Creating processes with the Spa Front of House Manager for smooth operations, health and safety, and IT systems
• Upselling retail and treatments to maximize revenue
• Duty management shifts

The Ideal Candidate

Are you right for us?

• Passionate about delivering professional, efficient, and exceptional guest service with strong organizational skills
• Relevant qualifications such as degree, HND, or Advanced GNVQ
• At least 1 year in a supervisory role in a similar environment, with experience in training, systems, processes, IT, financial management, guest services, and health and safety
• Flexible and enthusiastic about the profession
• Team player
• Eligible to work in the UK

Package Description

And now for the good stuff

We are committed to our staff, offering excellent training, development, and progression opportunities. Benefits include:

• Competitive salary and benefits, above the Real Living Wage
• 29 days holiday, increasing with service
• 50% discount on food and beverage
• Significant discounts on room nights
• EAP support from HospitalityAction
• Access to discounts and wellbeing resources via HospitalityEssentials
• Free meals on duty
• Recognition and rewards schemes
• Training and development programs
• Free gym access and classes where available
• Commitment to sustainability and wellbeing
• Free access to newspapers, magazines, and books
• Cycle to work scheme

About the Company

Are we right for you?

We value character, personality, and passion. We look for:

• People with character who are authentic at work
• People who enjoy being around others and engaging with guests
• Extra mile mentality
• Genuine willingness to help and put heart into the role