Southwold Assistant Store Manager

FatFace; Southwold; On-site; GBP 22,000 - 30,000; Part time

Job summary

A leading retail company is seeking an Assistant Store Manager in Southwold. This part-time role emphasizes customer service, team development, and maximizing store profitability. Join a company recognized for its commitment to positive workplace culture and sustainability, offering notable benefits and career growth opportunities.

Benefits

25 days holiday plus bank holidays

Perkbox discounts

THRIVE learning system access

Dental insurance

Pension scheme

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Exceptional customer service orientation.
• Ability to analyze financial data and retail strategies.
• Experience in coaching and developing staff.

Responsibilities

• Support the Store Manager in maximizing profitability.
• Lead customer service standards to exceed expectations.
• Train and develop team members for performance improvement.

Skills

Customer Service

Team Development

Financial Analysis

Job description

Southwold Assistant Store Manager, Southwold

Client: FatFace

Location: Southwold

Job Category: Other

EU work permit required: Yes

Job Reference: a0ec4960b3a4

Job Views: 8

Posted: 15.06.2025

Expiry Date: 30.07.2025

Job Description:

Role: Assistant Store Manager

Location: Southwold

Job type: Permanent, Part-Time (24 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we? For over 30 years, we've traveled, laughed, and grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B CorpTM.

Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

Putting the customer at the heart of everything, you will support the Store Manager in managing your store to maximize profitability through the retail plan; driving sales, managing costs, and delivering our brand through visual merchandising. You will create a fun and inspiring atmosphere aligned with our brand and culture, support team development, and ensure high standards are maintained according to company guidelines.

Role Responsibilities

• Leading by example and demonstrating exceptional standards of behavior to maintain brand integrity
• Driving and role modeling customer service standards to exceed expectations
• Training, coaching, and developing your team, supporting appraisals and performance reviews
• Analyzing financial data, retail and company strategy, and using local knowledge to maximize sales and support decision-making
• Ensuring store operates within budget via scheduling, cost controls, and productivity
• Planning and organizing effectively to implement the retail plan
• Communicating with Head Office to optimize stock levels
• Adhering to procedures related to cash, stock, health and safety, security, and loss prevention
• Overseeing and executing visual merchandising standards, including sales and seasonal launches
• Following all policies, procedures, and legal obligations, including GDPR and safety standards
• Assuming responsibilities in the absence of the Store Manager to ensure ongoing store success

Role Competencies

• Delivering excellent customer service focused on customer needs
• Aligning with company's social and environmental mission
• Offering alternative shopping channels to customers
• Providing product training and awareness of multichannel proposition to staff
• Championing FatFace values and vision in store
• Coaching and developing team members to reach their full potential
• Using local knowledge to maximize sales opportunities
• Managing store budget through scheduling, cost controls, and productivity

Benefits of working with us

• 25 days holiday plus bank holidays
• Perkbox discounts and wellbeing content
• THRIVE learning system access from day one
• Dental insurance (employee-funded)
• Pension scheme and support services
• Critical illness and death in service benefits
• Sick pay allowances
• O2 phone discount
• Eye tests and glasses contributions (qualifying roles)
• Sabbatical leave based on service
• Enhanced family-friendly policies, including maternity leave
• Refer a friend scheme