Sourcing Systems Officer

Surrey County Council; Woking; Hybrid; GBP 34,000; Full time

Job summary

A local government authority is seeking a Sourcing Systems Officer to support business systems and drive digital transformation. The role involves enhancing digital processes and ensuring user support while collaborating across departments to improve resident experience. The ideal candidate will have technical proficiency, strong analytical skills, and the ability to communicate effectively with diverse stakeholders. This full-time position offers a salary of £33,552 per year with various employee benefits.

Benefits

26 days' holiday, increasing with service

Local government salary-related pension

Employee Assistance Programme (EAP)

Qualifications

• Experience with IT systems providing user support.
• Ability to analyse data and support system improvements.
• Excellent communication skills for documentation and training.

Responsibilities

• Support implementation and maintenance of business systems.
• Assist in delivering user training for new processes.
• Collaborate during test cycles to improve system functionality.

Skills

Technical Proficiency and Digital Literacy

Data Analysis and Creative Problem-Solving

Communication and Documentation Skills

Team Collaboration and Stakeholder Engagement

Commitment to Service Improvement

Tools

SharePoint

Job description

Location: Victoria Gate, Chobham Road, Woking

Description

The starting salary for this role is £33,552 per annum based on a 36-hour working week.

This full-time position is offered as a fixed-term contract or secondment opportunity up to the 31st of March 2027. For internal candidates, please discuss with your current Line Manager before submitting your application.

The team works from the office at least once a week, with additional in-person days as required by our roles. We are primarily based in Woking; however, we travel across the county as needed.

We are excited to be hiring a new Sourcing Systems Officer to join our Business System & Digital Team. As a Sourcing Systems Officer, you will support the implementation and maintenance of business systems, collaborate with colleagues to improve digital processes and provide technical expertise across departments.

In this role, you will play a vital part in shaping digital transformation initiatives that contribute to enhancing resident's experiences and help drive positive change within Surrey County Council.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service.
• Option to buy up to 10 days of additional annual leave.
• A generous local government salary related pension.
• Up to 5 days of carer's leave and 2 paid volunteering days per year.
• Paternity, adoption and dependents leave.
• An Employee Assistance Programme (EAP) to support health and wellbeing.
• Learning and development hub where you can access a wealth of resources.
• Wellbeing and lifestyle discounts including gym, travel, and shopping.
• A chance to make a real difference to the lives of our residents.

About the team

The purpose of the Business Systems and Digital Team is to ensure that the digital systems used in Adult Social Care work well, are easy to use, and help staff do their jobs efficiently. We support staff with training and guidance so they can record the right information at the right time. We're always looking for ways to improve our systems and the ways that we work, to better serve our Surrey residents.

About the role

By joining the Business Systems & Digital Team within the Adults, Wellbeing & Health Partnerships directorate- you'll be part of a dynamic, friendly, and forward-thinking group. We're looking for a tech-savvy and enthusiastic individual to help drive innovation and support digital transformation.

This is a fantastic opportunity to grow your IT and technical skills, explore data and digital analysis, and contribute to a team that thrives on solving problems and creating smart, creative solutions.

On a typical day, you will ensure the smooth operation of our systems and address any queries related to user access and system functionality. During test cycles, you will collaborate closely with the development team to execute systems testing and contribute to system improvements. You will also create and maintain user guides and internal documentation, as well as update and improve our SharePoint pages. Additionally, you will assist in delivering user training for newly introduced processes and system enhancements and actively contribute to the continual improvement of our processes.

In this role you'll focus on maintaining and advancing our Adult Social Care sourcing systems and supporting third-party applications. By doing so, you will help provide tailored solutions to meet the needs of our residents and enhance the care provided. Your efforts will ensure the best value-for-money outcomes through commissioned services.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with ourbehaviours :

• Technical Proficiency and Digital Literacy: You should demonstrate a robust level of technical skill and digital literacy. This includes experience with IT systems, providing user support, and utilising platforms such as SharePoint. A working knowledge of the systems development lifecycle, with the ability to apply this understanding to the ongoing maintenance and improvement of systems is also required.
• Data Analysis and Creative Problem-Solving: A proven ability to analyse data and approach problem-solving with creativity is essential. You should be able to show how you have contributed to system improvements and supported digital transformation initiatives.
• Communication and Documentation Skills: Excellent communication skills with experience in producing clear and concise documentation and user guides. You should also have a background in delivering training to a range of audiences, ensuring complex information is accessible and understood by all.
• Team Collaboration and Stakeholder Engagement: Effective teamwork is crucial, and you should have a strong track record of collaborating successfully within cross-functional teams, with experience of engaging with stakeholders and maintaining productive working relationships.
• Commitment to Service Improvement: You must show a commitment to enhancing services and delivering user-focused solutions. An understanding of commissioning processes and the ability to achieve value-for-money outcomes should be evident in your previous work experiences.

To apply, werequest that you submit a CV,and you will be asked the following 4 questions:

• Please describe your experience in supporting systems, including specific examples that demonstrate your involvement across different stages of the system development lifecycle (e.g., requirements gathering, testing, implementation, maintenance, and improvement)
• Give an example of working with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved?
• Describe a situation where you had to take initiative without being asked. What was the result?
• Have you ever identified a way to improve a system or process? What steps did you take to implement the change?

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Karen McGregor by email at [e-mail] .

The job advert closes at 23:59 on 5th October 2025 with interviews planned for 21st to 23rd October 2025.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.