Sonder Responder

Sonder.io; Manchester; On-site; GBP 17,000 - 28,000; Part time

Job summary

Sonder seeks experienced mental health, emergency services and wellbeing professionals for casual in-person engagement across the UK. You will support members’ wellbeing and mental health, assess critical situations, and guide next steps with empathy.

Applicants should have UK-based experience in mental health or emergency services, strong decision-making, and the ability to work in a fast-paced, dynamic environment within Sonder’s responder network.

Qualifications

• Experience in UK emergency services or mental health sector.
• Ability to assess critical situations and determine next steps.
• Demonstrated empathy and commitment to helping others.

Responsibilities

• Nurture partnership relations, engagement and training.
• Conduct stakeholder engagement to support Sonder’s outputs.
• Provide input to operational procedures and network management.
• Conduct emergency and non-emergency support responses as required.
• Assist at customer events to support the understanding and use of Sonder.

Skills

Empathy

Decision making

Stakeholder engagement

Crisis response

Job description

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

The role

At the heart of our operation is our Response Network of Sonder Responders . You’ll be deployed to provide in person support to our members to support their wellbeing and mental health.

We are seeking experienced mental health, emergency services and wellbeing professionals who are looking for casual employment.

What you’ll be doing

• Nurture partnership relations, engagement and training
• Conduct stakeholder engagement to support Sonder’s business and operational outputs as directed
• Provide input to operational procedures and network management
• Conduct emergency and non-emergency support responses as required
• Assist at customer events to support the understanding and use of Sonder

Your experience in decision making, response, empathy, and a drive to help others will be essential to success and satisfaction in this role.

Who are we looking for?

We’re seeking experienced individuals from the mental health sector and emergency services who are passionate about providing assistance to people in need. We are looking for someone who is confident in their ability to assess a critical situation and determine, or recommend, the next steps. Empathy is essential.

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

To be successful in this role, you should have;

• Recent or current experience in the UK within emergency services, mental health or wellbeing sector
• Demonstrated ability to manage a critical incident or potentially traumatic event
• Experience in working with CALD [Culturally and Linguistically Diverse] groups and vulnerable persons

Join Sonder’s innovative movement and feel empowered everyday knowing you are contributing to making the world a safer place.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check.