Solutions Operations Senior Analyst (Global Service Bureau) 1pm-9pm Shift

TN United Kingdom; Wrexham; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Solutions Operations Senior Analyst, where your expertise will drive impactful projects in a dynamic environment. This role offers the opportunity to collaborate with a supportive team, ensuring client satisfaction through meticulous attention to detail and effective project management. With a competitive salary and benefits, including a generous shift allowance and flexible working arrangements, you will thrive in a workplace that values your professional growth. Embrace this chance to contribute to innovative solutions in the financial markets and make a real difference.

Benefits

Comprehensive Health Insurance

Life Insurance

Pension Plan

Paid Time Off

Flexible Working Hours

Shift Allowance

Qualifications

• 3+ years of experience in a similar role with strong attention to detail.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Handle multiple projects ensuring accuracy and timely completion.
• Generate reports for clients and manage cases in Salesforce.

Skills

Attention to Detail

Project Management

Client Communication

Salesforce Management

Education

Bachelor's Degree

Tools

Salesforce

Job description

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Solutions Operations Senior Analyst (Global Service Bureau) 1pm-9pm Shift, Wrexham

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Client:

DTCC

Location:

Wrexham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e41ded6f4290

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Salary range £24000-£26000 per annum with bonus
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The impact you will have in this role:

Being a member of the Global Service Bureau team the Global Service Bureau Specialist will be responsible for the accurate set-up, maintenance and enrichment of Standing Settlement Instructions in ALERT and the generation of reports for clients. The role requires the highest level of attention to detail where the Associate should be able to accurately capture and transfer information and instruction from clients to our system; able to see through the data, compare this against information sent by the client, pinpoint missing mandatory information and identify non-compliant data vs validation rules. As assigned by the Leads, the Specialist will be involved in managing huge projects where he/she will 1) perform project scoping to determine capacity requirement based on client's volume 2) determine turnaround time target 3) negotiate with internal and external parties on reasonable turnaround time commitment 4) communicating with internal and external parties on project progress, issues encountered and coming up with mutually agreeable solution to address issues 5) ensuring client satisfaction during and after the completion of each project.

Your Primary Responsibilities:

• Actively handling multiple projects taking responsibility for meeting required turn-around time commitments (in line with departmental benchmarks/metrics) and with the highest level of accuracy.
• Responds to client requests with regards to Global Service Bureau services
• Manage assigned cases in Salesforce, make the necessary updates on the case, works with the client in confirming closure of the case
• Adheres to agreed quality standards in executing all assigned tasks, ensures 100% compliance to Information Security and Client Confidential Information policies of the organization
• Responsible for generating various reports for clients (Brokers, Investment Managers, and Custodians) including benchmark reports, data quality initiative reports, etc.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelor's degree preferred but not essential

Talents Needed For Success:

• Minimum of 3 years’ experience
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Works with the team to review deliverables and ensure quality and accuracy; Adheres to established rules and procedures when performing work.

We offer top class training and development for you to be an asset in our organization!

Note this role comes with an attractive shift allowance of £3500 per annum