Solutions Engineering Manager, EMEA

United States Digital Space LLC; Greater London; On-site; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare programs

Private medical and dental coverage

Paid parental leave & fertility perks

Retirement savings options

Paid holidays & extended holidays

Wellness/fitness benefits

Professional development stipend

Healthy lunches provided daily

Commuter benefits

Job summary

United States Digital Space LLC is seeking an experienced Solutions Engineering leader to join our London-based EMEA HQ. The SE manager will lead and develop a high-performing Europe-wide SE team, coach engineers, and partner with sales, product, and support to drive technical excellence.

This on-site role requires a proven leader with strong IT infrastructure and network/security fundamentals, capable of aligning programs with sales goals and customer outcomes. Travel up to 25% is expected.

Qualifications

• Minimum 3+ years of Solutions Engineering leadership experience
• Bachelor's degree in a relevant engineering or IT field
• Strong IT infrastructure and network/security fundamentals
• Proven track record leading sales engineering teams and partnering with sales and product

Responsibilities

• Hire, develop, and lead an inclusive, high-performing SE team
• Technical coach, mentor, and problem solver for escalations
• Identify gaps and build programs to support the SE team
• Cross-functional collaboration across sales, product, support, enablement, marketing
• Develop and grow the team’s skills through coaching and enablement
• Travel up to 25%

Skills

Solutions Engineering leadership

IT infrastructure

Network security

Cross-functional collaboration

Education

Electrical Engineering

Computer Engineering

Cybersecurity

IT Security

Job description

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About The Role

The Solutions Engineering team is looking for an additional SE leader to join our EMEA HQ team based in London, UK. The SE manager is responsible for leading and developing a high-performing MM Solution Engineering team across Europe. The candidate should be a proven technical leader in a fast-paced environment who is highly motivated, entrepreneurial, with excellent follow-up and follow-through. This role requires that you be on-site at our EMEA HQ in London,UK, 5 days a week.

What You'll Do

• People Leader: Hire, develop, and lead an inclusive, engaged, and high-performing Select & Territory Solution Engineering teams

• Technical Leader: Technical coach, mentor, and problem solver, helping with technical escalations and navigating complex technical solutions

• Builder: Identify gaps, show initiative, and take ownership to build out programs and processes in support of the SE team

• Connector: Work cross-functionally to drive improvements and increase communication and collaboration across departments, e.g. sales, product, support, enablement, marketing, etc

• Career Champion: Develop and grow the team’s skillset through coaching, mentoring, and enablement

• Travel Requirement: Up to 25%

What You Bring

• Minimum 3+ years of Solutions Engineering leadership experience preferred

• Bachelor's degree in Electrical Engineering, Computer Engineering, Information Technology, Information and Computer Technology, Cybersecurity, IT Security or similar from an accredited university

• Strong background in IT infrastructure and network/security fundamentals

• Proven track record in leading high performing sales engineering teams and working closely with sales teams and product teams

• Experience building out programs and driving high impact projects and initiatives

• Highly motivated, entrepreneurial, and enthusiastic with excellent follow-up and follow-through

• Based full-time onsite in our London office.

Employee Benefits

the company is committed to fostering a workplace environment that prioritises the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums

• Private medical and dental coverage

• Paid parental leave policy & fertility benefits

• Retirement saving options

• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time

• Wellness/fitness benefits

• Professional development stipend

• Healthy lunches provided daily

• Commuter benefits

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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