Solutions Engineer - SMB

Atlassian; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Job summary

At Atlassian in London we are looking for a seasoned Presales / Solution Engineer to partner with Sales, understand customer challenges, and map them to Atlassian's collaboration and productivity tools.

You will lead product demonstrations, conduct technical evaluations, identify expansion opportunities, and work with cross-functional teams to drive successful implementations and outcomes for customers.

Qualifications

• Bachelor's degree or equivalent.
• 1-4+ years in Presales or solution engineering or customer-facing tech roles.
• Deep knowledge of Atlassian's product suite.
• Proven experience delivering product demonstrations and leading evaluations.
• Ability to identify solution expansion opportunities and align with customer goals.
• Highly organized in fast-paced, ambiguous environments.
• Strong interpersonal and communication skills to influence stakeholders.
• Collaborative mindset with execution and continuous improvement.

Responsibilities

• Engage in customer discovery and map outcomes to Atlassian's solutions.
• Identify cross-product opportunities to maximize customer value.
• Investigate client pain points to craft meaningful solutions.
• Act as product expert and demonstrate Atlassian software to customers.
• Deliver engaging value-driven demonstrations.
• Lead technical sales efforts and advise on implementation strategies.
• Collaborate with sales to improve engagement and sales cycle.
• Collect customer feedback and competitive insights for product improvements.

Skills

Presales

Solution Engineering

Customer facing

Atlassian products

Product demonstrations

Technical evaluations

Opportunity identification

Strong communication

Collaboration

Education

Bachelor's degree or equivalent

Job description

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Overview

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

• Technical Engagement: Partner with sales to engage in customer discovery, identifying business challenges and desired outcomes while mapping them to Atlassian's value propositions and solutions.
• Opportunity Identification: Identify opportunities for cross-product and solution expansion to maximize customer value.
• Technical Problem Solving: Investigate and understand client pain points to craft meaningful solutions.
• Product Expertise: Act as a product expert, clearly articulating and demonstrating how Atlassian's software drives collaboration and productivity.
• Value-Driven Demonstrations: Deliver engaging demonstrations showcasing how Atlassian's solutions empower teams and drive outcomes.
• Technical Sales Leadership: Guide customers on best practices and implementation strategies to achieve success with Atlassian software.
• Sales Collaboration: Build strong partnerships with sales counterparts to improve engagement and optimize the sales cycle.
• Customer Advocacy: Gather customer feedback and competitive insights, sharing them with product teams to influence improvements.

Qualifications

• Bachelor's degree or equivalent.
• 1-4+ years of experience in Presales, Solution Engineering, or working in customer facing roles for technology vendors or technology driven organizations.
• Deep knowledge of Atlassian's product suite and ability to articulate its value in solving complex business challenges.
• Proven experience delivering impactful product/solution demonstrations and leading technical evaluations.
• Ability to identify solution expansion opportunities and align with customer goals.
• Highly organized, able to work in a fast-paced, ambiguous environment, balancing competing priorities and deadlines.
• Strong interpersonal and communication skills to influence technical and business stakeholders, with the ability to present to and persuade varied audiences.
• Collaborative mindset with a passion for solving problems and empowering customers, along with a "roll-up-your-sleeves" approach focused on execution and continuous improvement.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range. This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh. In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.