Solutions Engineer London, UK

GoCardless; London; Hybrid; GBP 50,000 - 76,000; Full time

Job summary

GoCardless is looking for a Solution Engineer to join their Solution Engineering team in London. This role involves leading technical engagements with prospective and existing clients, providing technical guidance, and collaborating closely with sales and product teams. Ideal candidates will possess strong problem-solving skills, an understanding of APIs, and the ability to communicate complex technical solutions to clients effectively.

Benefits

Wellbeing support and medical cover

Work Away Scheme

Adaptive Working model

Equity for all employees

Generous time off and volunteering days

Qualifications

• Experience with API tools and debugging/logging tools.
• Understanding of how APIs function is a must.
• Ability to work with complex solutions and articulate them well.

Responsibilities

• Working with sales on new and existing opportunities.
• Presenting demos and crafting technical solutions.
• Collaborating with product team on improvements and new features.

Skills

Problem Solving

Consultative Skills

Learning Agility

Technical Articulation

Storytelling

Education

Experience as a pre-sales or post-sales solution engineer

Programming skills in at least one common programming language

Tools

API tools such as Postman

Job description

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

You will be joining our Solution Engineering team and will be the primary technical lead during engagements with our prospective and existing merchants. You will help qualify, shape, close and support new and existing business opportunities. You will provide technical guidance and oversight on our most exciting opportunities whilst working alongside our sales teams.

Your day-to-day will focus on:

• Working with our sales team on new and existing opportunities
• Presenting and crafting demos showcasing our product
• Performing technical discovery and architecting solution designs for prospects
• Work closely with our product team on product improvements, new initiatives and feature requests
• Work alongside implementation managers and customer success teams to ensure a smooth journey for clients

What excites you

• You are a problem solver at heart
• You have a love for learning and are curious by nature
• You are consultative and love to get stuck into the detail
• You love to help clients accelerate their growth and build innovative experiences
• You have a growth mindset and are open to new lines of thought

What excites us

• Experience as a pre-sales or post-sales solution engineer
• Ability to articulate complex technical solutions to non-technical audiences
• Ability to work with API tools such as Postman and debugging/logging tools
• A deep understanding of how APIs function
• Programming skills in at least one common programming language
• Experience in building integrations with Payment-Service Providers
• A compelling storyteller

Salary range - the expected base salary range for this position is between £50,400 to £75,600 + 30% OTE.

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Adaptive Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by ourvalues ; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latestD&I Report

Sustainability at GoCardless

We’re committed to reducing ourenvironmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition , we’re working towards a climate-positive future. Check out our sustainability action plan here.

Interested in building your career at GoCardless? Get future opportunities sent straight to your email.

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At GoCardless we’re committed to fostering an inclusive and high-performance culture built on trust and transparency.

To ensure you have a clear understanding of the compensation and potential growth for this opportunity, we’ve shared the full base salary pay range for this role. Please note, our approach is to offer salaries between the minimum and mid-point of the range.

We want to manage expectations from the start, and if your application is successful you can discuss any questions around the pay range and salary with your Talent Partner.

UNITED KINGDOM - Demographic Questions

We're committed to making GoCardless a place where everybody can thrive regardless of their background. Championing a diverse, inclusive workplace underpins our mission to build the world’s bank payment network.

We continually measure our efforts to ensure we're on track, and that's where you can help. The questions below are optional but we'd appreciate you answering them. It's completely anonymous so your answers CANNOT be linked to you individually. They also don't have any impact on the hiring decisions we make.

Want to find out more about D&I at GC? Take a look here .

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