Solutions Engineer – Enterprise Solutions

Amulet Hotkey; Newton Abbot; On-site; GBP 40,000 - 60,000; Full time

Job summary

Amulet Hotkey is hiring a Solutions Engineer to work on remote desktop and virtualization projects for major clients across finance, media, and defense sectors. The role demands experience in technical project delivery, strong communication skills, and the ability to travel to customer sites for engagements.

Benefits

Negotiable salary

25 days’ holiday plus bank holidays, rising to 28 with service

Pension scheme with employer and employee contributions

Health cash plan and wellbeing support

Cycling scheme

Discounts on retailers

Professional development support

Flexitime scheme

Qualifications

• Experience delivering technical projects and enterprise IT solutions.
• Strong pre-sales skills and excellent communication abilities.
• Hands-on experience with Linux and Windows OS.

Responsibilities

• Architect and implement remote desktop and virtualized solutions.
• Support pre-sales and post-sales activities, including proof-of-concept deployments.
• Provide advanced support during escalations.

Skills

Communication

Customer Relations

Data Centre Solutions

System Administration

Networking

Automation

Scripting

Education

Certifications such as VMware VCP, Citrix CCA-V/CCP-V, Microsoft/Linux admin, Cisco CCNA/CCNP

Tools

Citrix

Horizon

PCoIP

Hyper-V

VMware VDI

Azure

AWS

Job description

About Amulet Hotkey

Amulet Hotkey, a leading technology company, is seeking a Solutions Engineer to join our talented team. This role is a vital technical and communications link for our solutions, offering the opportunity to work with major clients in finance, media, commercial, and defence sectors. Candidates with enterprise solutions experience in consulting or implementation roles, along with strong pre-sales skills, are encouraged to apply. We offer competitive rewards and flexible working from home options.

The Role

As a Solutions Engineer, you will play a key technical role within Amulet Hotkey’s operations. This hands-on position involves architecting and implementing remote desktop and virtualized solutions for blue-chip organizations across EMEA, with travel to customer sites within these regions. You will collaborate closely with Sales and Technical teams, supporting pre-sales and post-sales activities, including solution design, proof-of-concept deployment, and production rollouts.

Key Responsibilities

Pre-Sales & Solution Design

• Ensure sales propositions are technically sound, deliverable, and market-competitive.
• Lead discovery sessions with customers and prospects, aligning solutions with business needs.
• Support proof-of-concept deployments, integration, and troubleshooting.
• Coordinate with Product Teams and partners to align solutions with customer requirements.
• Develop and present technical proposals, architectures, and detailed designs.

Post-Sales & Implementation

• Contribute to final solution design and oversee implementation in production environments.
• Provide advanced support (L3/L4) during escalations.
• Optimize system performance, ensuring solutions meet security and compliance standards.
• Deliver professional services for customer implementations.

Ongoing Support & Continuous Improvement

• Act as a trusted technical advisor, providing clear guidance and responses.
• Conduct system audits and health checks, recommending improvements.
• Provide training and documentation for teams and customers.

Key Skills & Experience

• Experience delivering technical projects and enterprise IT solutions in consulting or implementation roles.
• Strong pre-sales skills, with excellent communication and customer relations.
• Expertise in data centre solutions and system administration.
• Hands-on experience with Linux and Windows OS.
• Proficiency with remote access protocols like Citrix, Horizon, and PCoIP.
• Background in Citrix, Hyper-V, VMware VDI, and virtualization technologies.
• Experience with hybrid/cloud VDI solutions on Azure, AWS, or Citrix.
• Networking knowledge, including routing, switching, firewalls, and load balancing.
• Experience with automation and scripting.
• Support and integration experience with thin clients and client OS.
• Certifications such as VMware VCP, Citrix CCA-V/CCP-V, Microsoft/Linux admin, Cisco CCNA/CCNP are preferred.

What You Can Expect

• Negotiable salary
• 25 days’ holiday plus bank holidays, rising to 28 with service
• Pension scheme with employer and employee contributions, plus optional salary sacrifice
• Health cash plan and wellbeing support
• Cycling scheme
• Discounts on retailers
• Professional development support and membership fee coverage
• Flexitime scheme

Applicants should be based in the South East of England, with the ability to travel to Central London for customer engagements and Test Lab access.