Solutions Engineer - English

NinjaOne; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a remote Solutions Engineer to explain the technical aspects of their services, support the sales team, and improve customer processes. Ideal candidates should have technical sales experience and be proficient in English. This role offers flexible working hours and opportunities for personal and professional growth.

Benefits

Flexible working hours

Corporate Benefits Platform

Renowned training platform

Competitive compensation

Qualifications

• Experience in technical sales of IT products.
• Self-motivated with a solutions-oriented approach.
• Ability to explain complex concepts simply.
• Experience with MSPs or internal IT helpdesk is a plus.

Responsibilities

• Explain technical and functional aspects of products.
• Work closely with sales team for technical advice.
• Consult partners on product implementation.
• Provide feedback to product teams based on partner interactions.

Skills

Technical sales experience

Problem solving

Adaptability to new technologies

Professional proficiency in English

Communication of complex concepts

Curious mindset

Tools

RMM software

Backup software

APIs

Scripting

Job description

About the Role

As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.

Location - Remote in United Kingdom

What You’ll be Doing

• Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses
• Consult our partners on how to implement NinjaOne’s products into their infrastructure and how to improve their internal process to help them create synergies
• Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions
• You will be working closely with our sales team and help to answer advanced technical questions from prospects and customers while also collaborate with internal stakeholders to execute our growth strategy
• Provide valuable feedback to our product team by being the voice of our partners – work closely together with our Product Management and help to shape NinjaOne’s future
• Coach the sales teams on the NinjaOne products suite
• Give external training for our partners e.g. show how our new features can be applied in the day to day usage of our partners
• Become an advocate for our brand and actively promote our product solutions to our partners
• Other duties as needed

About You

• You have experience in technical sales of IT products
• Self-motivated and enjoy finding solutions for customers
• A quick learner and adaptable to new technologies and processes
• Professionally proficient in English
• Able to explain complex technical concepts in a simple manner to technical and non-technical folks (“Tell me like I am five”)
• Hungry to learn and love to figure out the why behind the why
• A challenger to the status quo and bring in and exercise your own ideas
• Champion in giving and receiving feedback
• Curious, eager to learn and open to admitting mistakes #growthmindset
• Solution-orientated and self-aware
• Someone who strives to empower others
• Big Plus: You have worked for an MSP or an internal IT helpdesk
• Big Plus: You gathered previous experience with RMM and/or Backup software
• Big Plus: Knowledge about APIs and Scripting
• Huge Plus: Additional languages

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce

This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.