Solutions Engineer

Ometria; United Kingdom; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Solutions Engineer to enhance their Customer Data and Experience Platform. In this role, you will own the Tray environment, delivering end-to-end solutions that connect third-party data with the platform. Collaborating closely with sales and customer success teams, you'll ensure that integrations are efficient, well-documented, and exceed client expectations. This position offers the opportunity to work with cutting-edge technology and contribute to the growth of a company that values innovation and customer satisfaction. If you're passionate about technology and ready to make a significant impact, this role is for you.

Benefits

30 days holiday + 1 day on your birthday

Health Insurance (Bupa)

Mental Health Support (Spill, Calm)

Cycle to work scheme

Enhanced Financial Benefits

Qualifications

• 2+ years of experience in customer-facing roles, identifying requirements.
• Strong skills in Javascript, Python, and SQL for data management.

Responsibilities

• Develop and maintain Tray.ai based integrations for clients.
• Scope, build, and test integrations, ensuring robust solutions.

Skills

Javascript

Python

SQL

Customer Communication

Problem Solving

Tools

Tray.ai

Postgres

Job description

About Ometria

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

The Role

We are looking for a Solutions Engineer to join our team. The role of the Solution Engineer is to own the Ometria Tray environment and all the solutions contained within it. You are responsible for providing end to end solutions for connecting 3rd party data to Ometria and vice versa. You will be working closely with the sales and CS teams and prospects and clients. You'll make sure the solutions you provide are robust and supported, ensuring bugs are fixed quickly and upgrades are performed when needed. You will work with prospects and customers to scope, build and test integrations. You will be the expert on Tray.ai and will provide the strategic direction on the use of the platform, expanding its use in Ometria and ensuring it is used to its fullest potential.

The role is responsible for the following outcomes:

• Integrations are scoped to cover required functionality
• Integrations are delivered efficiently to scope
• Bugs and incremental improvements are delivered in a timely manner
• Team queue is managed proactively
• Integrations are well documented
• Training Ometria teams on using the integrations

Key Responsibilities:

• Develop new Tray.ai based integrations as required
• Develop new Tray.ai based custom integrations as one off integrations for clients
• Develop Javascript and Python based scripts for transforming and managing data
• Develop SQL scripts for CRUD actions with Postgres services
• Maintain existing integrations, providing advice and support for them
• Maintain a queue of work, prioritising tasks and providing timelines
• Work with customers to identify and document requirements
• Provide test plans and complete test cases

Requirements

• Experienced - you will have 2+ years' experience in working with customers, identifying requirements and documenting the proposed solution. Experience with Javascript, Python and SQL.
• Curious - you are excited about technology and the value Ometria offers retailers. You take proactive steps to ensure the solutions you deliver are fully featured and exceed expectations.
• Driven - you want to succeed, you always succeed, and you're able to do so with minimal support.
• Excellent communicator - you can communicate confidently and authoritatively with a wide variety of internal and external stakeholders.
• Personable - you know how to make customers comfortable, and they find you both engaging and credible in all conversations.

Benefits

• 30 days holiday + 1 day on your birthday (plus bank holidays)
• Health Insurance (Bupa)
• Mental Health Support (Spill, Calm)
• Cycle to work scheme
• Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment. We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Seniority level

Associate

Employment type

Full-time

Job function

IT Services and IT Consulting