Solutions Engineer

Glean; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Glean is seeking a Solution Engineer to act as a technical advisor within the GTM organization in APAC, focusing on guiding customers in their Generative AI journeys. The role involves demonstrating the Glean platform, educating customers on technical aspects, and collaborating with sales teams to ensure successful integrations and customer satisfaction. Candidates should have a Bachelor's degree in a related field and over five years of experience in enterprise software pre-sales, along with strong communication and problem-solving skills.

Qualifications

• At least 5+ years experience in enterprise software pre-sales.
• Excellent analytical and problem-solving skills to handle complex technical challenges.
• Ability to explain complex technical concepts in layman’s terms.
• Comfortable presenting, both virtually and in-person.

Responsibilities

• Performing interactive demonstrations of the Glean platform to prospective customers.
• Educating technical teams on the Glean platform architecture.
• Scoping and executing sponsored pilot and Proof of Value (PoV) exercises.
• Educating and training customers and partners on the product.
• Presenting at company sponsored events such as Google Cloud Next and AWS re:invent.
• Liaising with Glean product managers and engineers to investigate issues and raise feature requests.

Skills

Problem-solving

Analytical skills

Technical presentation

Customer education

Education

Bachelor's degree in Engineering, Computer Science, Information Technology or related field

Tools

GCP

AWS

Azure

APIs

Firewalls

VPNs

SSL/TLS

DLP

WAFs

Job description

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

The Solution Engineer role sits within the GTM organisation within the APAC region; making you a trusted technical advisor of the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organisations; helping to guide the beginning of their Generative AI journeys.

At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities.

You will:

• Performing interactive demonstrations of the Glean platform to prospective customers.
• Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape.
• Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
• Educating and training our customers and partners on our product to ensure that they are set up for success.
• Presenting at company sponsored events such as Google Cloud Next and AWS re:invent.
• Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap.

About You:

• You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least 5+ years experience in enterprise software pre-sales and have used value-based discovery frameworks.
• You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
• You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners.
• You are comfortable presenting, both virtually and in-person,
• Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
• Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC.
• Familiarity with APIs including sending and receiving data from API endpoints, and how to troubleshoot issues
• Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies.

Location: London (The role is remote)

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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