Solutions Engineer

Jackalope Digital LLC; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Toast is seeking an experienced Solutions Engineer in London to support our international expansion into mid-market and enterprise accounts. This hybrid role requires collaboration with Sales, Enablement, and Product teams, with travel to customer sites as needed.

You will present Toast solutions, become a product SME, and help demonstrate value to diverse buyer personas. The position emphasizes relationships, technical understanding of APIs, and hospitality industry experience.

Qualifications

• Presentation skills: executive presence and the ability to articulate complex products and ideas while maintaining high customer satisfaction.
• APIs: strong understanding of APIs (coding not required).
• Sales experience: 3+ years in closing or closing-support in Restaurant/Hospitality.
• Collaborative: highly collaborative with sales, onboarding, and product teams and strong problem solving.
• Industry experience: experience with cloud POS systems in restaurant/hospitality or related industries; multi-location/enterprise IT is desirable.
• Willing to travel nationwide to support business needs.

Responsibilities

• Assist Sales in presenting Toast and demonstrate value to buyers.
• Become a subject matter expert on Toast products and future roadmap.
• Provide regional training and product expertise with Sales Enablement.
• Communicate gaps to product teams to drive investments.
• Attend trade shows and events as a Toast ambassador.
• Collaborate with Product, Sales Enablement, and Marketing to align delivery.
• Use restaurant industry knowledge to advise prospects on Toast solutions.

Skills

Presentation skills

API knowledge

Sales experience

Collaborative

Industry experience

Willing to travel

Job description

Toast is driven by building the restaurant platform that helps restaurateurs adapt, take control, and get back to what they do best: building the businesses that they love. As Toast continues to grow, we are seeking an experienced Solutions Engineer to help us continue to grow internationally expanding into mid - market and enterprise accounts.

Hybrid, London-based — with some travel to customer sites as needed.

About this role:

• Assist Sales teams in presenting the Toast product and platform to prospects and be able to demonstrate the value of a complete solution to each buying persona
• Become a subject matter expert on Toast products with complete knowledge of the technologies, application software, and integrated partners, and future product roadmap
• Work closely with Sales Enablement regionally to provide training and product expertise
• Communicate with Toast product teams to clearly communicate gaps in product/market fit to drive strategic investments
• Attend trade shows and other events as a Toast brand ambassador
• Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
• Drive cross functional collaboration across the business to ensure that expectations set during the sales process are met in delivery
• Use restaurant industry knowledge / experience to consult with prospects on how Toast can help them outperform their peers

Do you have the right ingredients:

• Presentation Skills: Executive presence and the ability to articulate complex products and ideas with clarity, and handle complex customer communications fluently while maintaining high levels of customer satisfaction.
• Strong understanding of APIs (coding skills not required)
• Sales Experience: 3+ years of sales experience in a closing or closing support role within the Restaurant/Hospitality segment.
• Collaborative: Highly collaborative, serving as a trusted partner to sales, onboarding, and product teams, with strong problem solving/troubleshooting skills.
• Industry Experience: Must have experience with cloud POS systems, ideally within the Restaurant, Hospitality, or related industry. Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures is highly desirable.
• Must be willing to perform nationwide travel to support business needs.

Special Sauce (non-essential skills, nice to have):

• Hospitality Experience: Must have experience working in hospitality in some capacity, giving you the ability to understand the challenges our customers face quickly.
• Toast Product Knowledge: Prior experience with Toast POS is preferred, within sales, implementation, training, or support.
• Must have the ability to work with minimal supervision: This role will require working independently as the first member of the team within the UK region.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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