Solutions Director (Hospitality and F&B)

Merlin Entertainments; London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Join Merlin Entertainments as a Solutions Director in the Hospitality and F&B sector, where you'll shape digital guest experiences and lead innovative technology transformations across global platforms. This role requires expertise in designing complex solutions and collaborating with various teams to ensure the delivery of secure, scalable technologies that enhance the guest experience.

Benefits

Pension

Life Assurance

Discretionary company bonus

28 days’ holiday

Merlin Magic Pass for free admissions

Employee discounts

Qualifications

• Proven experience delivering technology projects at a global level.
• Deep knowledge of hospitality solutions in a multi-location setup.
• Extensive experience in software engineering for guest-facing platforms.

Responsibilities

• Develop scalable architectures for global hospitality systems.
• Lead strategic direction of hospitality solutions.
• Collaborate with cross-functional teams to meet business needs.

Skills

Leadership

Technical Strategy

Collaboration

Performance Optimization

Education

Bachelor’s or Master’s degree in Computer Science

Tools

Cloud platforms (AWS, Azure, GCP)

Job description

Solutions Director (Hospitality and F&B)

Solutions Director (Hospitality and F&B)

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Solutions Director - Hospitality and F&B

London hybrid - 3 days onsite

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

We’re seeking a talented Solutions Director to play a pivotal role in ensuring innovative, scalable and secure technologies are delivered to support the transformation of the businesses hospitality platforms.

This Solutions Director role demands proven hospitality industry expertise in designing and implementing complex enterprise solutions across various domains, whilst being able to direct the strategic direction of Hospitality Solutions.

Solutions Director Key Responsibilities:

• Architecture Design: Develop scalable, secure architectures to modernise global enterprise systems.
• Technical Strategy: Dramatically reshape the financial ecosystem through outlining and integrating the correct technologies/systems to support the business.
• Internal Standardisation: Ensure there are standard processes/systems across the business are defined and successfully implemented
• Performance and Security Optimisation: Enhance system scalability, reliability, and performance across the ecosystem.
• Cross-Functional Collaboration: Partner with senior technology leadership, product management, DevOps, and infrastructure teams to align solutions with business needs.
• Team Leadership: Set clear goals, prioritise tasks, evaluate progress and advise properly to help achieve desired outcomes.

Solutions Director Desired Experience:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or related field
• Proven experience delivering technology projects both in-house and outsourced at a global level
• Deep knowledge of retail/hospitality and experience working in a multi-location international organisation
• Demonstrable extensive experience in software engineering, with a focus on Guest facing platforms or digital marketing solutions
• Proven experience leading large-scale Hospitality & retail platform architectures (e.g., Opera, Simphony , Stock Mgt Platforms)
• Strong understanding of a Modular & microservices architecture, APIs, and modern commerce technologies
• Hands-on experience in cloud platforms (e.g., AWS, Azure, GCP)
• Experience in managing relationships with third-party vendors, partners, and integrators, including contract negotiations and performance management.
• Experience leading cross-functional teams in high-demand environments, demonstrating the ability to collaborate with product, marketing, operations and customer experience departments.
• Knowledge of security and compliance standards (e.g., PCI-DSS, GDPR) relevant to commerce systems and transactional platforms.

Interview Process:

• 1-2 stage Panel Interview

Our recruitment process typically takes around 4-5weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.

We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development, Architecture and Planning, and Entertainment Providers

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