Solutions Consultant / Senior Solutions Consultant, Event Solutions

Cvent, Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Cvent is seeking a customer-facing role in the UK to demonstrate the value of its SaaS event-management platform. You will understand customer needs, tailor product demos for online and onsite sessions, and collaborate with Sales to win business.

The role requires strong communication, relationship-building, and cross-functional teamwork across Sales, Product and PM. You will travel for onsite demos as appropriate and develop deep knowledge of Cvent solutions, becoming a Subject Matter Expert

Qualifications

• Experience in a customer-facing or product-related role in SaaS.
• Ability to present to audiences via video and in person.
• Strong written and verbal communication across multiple stakeholders.
• Comfortable working with cross-functional teams including Sales, Product, and PM.

Responsibilities

• Demonstrate the value of the platform during online and onsite product demos.
• Understand customer requirements and show how Cvent solves their pain points.
• Develop relationships and collaborate with Sales to win business.
• Contribute to setup, strategy and design of proofs of concepts for customers.
• Provide customer feedback to Product Management to influence roadmaps.
• Create and maintain collateral, videos, and internal sales resources.
• Assist RFP responses to technical product questions.
• Help train Sales on new product releases and enhancements.
• Travel with Sales executives for onsite demos as needed.
• Develop deep knowledge of all Cvent solutions and act as SME for a product area.
• Perform other duties as assigned.

Skills

Active listening

Customer-facing

Consultative selling

Relationship building

Communication skills

Product knowledge

Team player

Tools

Salesforce

Slack

Zoom

Job description

Overview

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation -AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that is leading the way in AI-powered collaboration, we'd love to meet you.

In This Role, You Will:

• Demonstrate the value of Cvent's technology platform during online and onsite product demonstrations
• Actively understand a prospective or existing customer's requirements, and help showcase how Cvent can solve their pain points
• Develop relationships and collaborate with Sales executives to determine the best approach to win business
• Contribute in the setup, strategy, and design of proof of concepts for valued customers
• Work closely with Product Management to provide customer feedback, and help influence roadmap decisions to solve business needs
• Work to create and maintain collateral, videos and internal sales resources
• Assist RFP writing team with responses to technical product questions
• Help to train and educate the Sales team on new product releases and enhancements
• Travel with Sales executive for onsite demos when appropriate, based upon customer and business needs
• You will develop a solid foundation of all Cvent solutions and integrations, as well as specialize in a specific product as a Subject Matter Expert
• Perform other duties as assigned

Here’s What You Need:

• Strong listening skills and the ability to present to an audience over video
• Consultative approach regarding technology and product positioning to both business and technical users
• Excel at developing relationships, both internally and externally
• Ability to multi-task in a dynamic environment while working with many teams
• Flexibility to adapt your day-to-day based on sales demos and internal projects
• Excellent communication skills (verbal and written)
• A strong interest or curiosity in product
• Team player and contribute to team initiatives
• Proficient using general office software applications
• Experience using tools such as Slack, Salesforce.com, and Zoom
• Proven experience within a SaaS company in a customer-facing or product-related position
• Ability to communicate at business level in any of following languages a huge plus: German, French or Spanish