Project Manager, Professional Services

Cvent; City Of London; Sur place; GBP 30 000 - 50 000; Plein temps

Résumé du poste

Cvent is seeking dedicated event professionals to manage customer interactions and event execution in London. You will serve as a point of contact for various events, ensuring successful planning and implementation through excellent communication and project management skills.

The ideal candidate will have a Bachelor's degree and a proven background in event planning or project management. The role requires multitasking in a dynamic environment alongside proficiency in MS Office and event management software.

Qualifications

• Proven background in event planning or customer success experience.
• Cvent Advanced Certification preferred.
• Must manage a team to achieve goals.
• Strong business acumen and high integrity.

Responsabilités

• Serve as a point of contact for customers on events.
• Manage planning and day-of aspects through engagement with customers.
• Troubleshoot potential issues to ensure event success.
• Help develop and improve internal processes for hybrid projects.

Connaissances

Project management

Excellent communication skills

Multi-tasking

Event planning

Basic networking knowledge

Formation

Bachelor’s degree or equivalent experience

Outils

MS Office Suite

Jira

Salesforce.com

Description du poste

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI‑augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI‑powered collaboration, we’d love to meet you.

Responsibilities

• Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity
• Act as the point of contact in managing all planning and day‑of aspects of the event through heavy engagement with the customer
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
• Troubleshoot potential issues to ensure the customer’s success at their event
• Manage several concurrent projects of differing sizes and complexity
• Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
• Configure event specific technology throughout the project lifecycle
• Manage the Day‑Of implementation team
• Work with Finance on project costs
• Travel within this role will vary based on the type of event projects being managed
• Perform other duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience
• Cvent Advanced Certification and Mobile Solutions Certification preferred
• Audio Visual and Production experience recommended
• Proven background in event planning, project management or customer success experience
• Excellent communication skills (verbal and written)
• Ability to multi‑task and work in a dynamic, fast‑changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to ensure event execution success
• Ability to manage a team to achieve goals
• Basic networking knowledge an asset
• Strong business acumen, ethics and high integrity
• Excel at developing relationships over the phone
• Good understanding of the event management experience
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

Employment Information

Multiple positions may be filled from this announcement. Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics. Cvent maintains a drug‑free workplace.