Solutions Consultant, Eclipse Client Services

SS&C Technologies Holdings; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in investment technology is looking for a Solutions Consultant in London. This role involves providing support for the Eclipse platform, collaborating with clients and teams, and fostering client relationships. Ideal candidates will have a background in Financial Services and strong communication skills.

Benefits

Medical, Dental, Vision Benefits

Flexible Personal/Vacation Time Off

Employee Assistance Program

Parental Leave

Training including SS&C University

Qualifications

• Experience in Financial Services, Investment Technology, or SaaS.
• Ability to explain technical issues to non-technical users.
• Experience collaborating with Software Development teams.

Responsibilities

• Handle and execute service requests, triage and diagnose incidents.
• Own client projects with hedge fund custodians and internal R&D projects.
• Train associates and manage complex projects.

Skills

Technology troubleshooting

Communication skills

Understanding of financial markets

Education

Bachelor's degree in Finance, Information Systems, Computer Science, Business Administration

Job description

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Solutions Consultant, Eclipse Client Services, London

Client:

SS&C Technologies Holdings

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

Not provided

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description

Get To Know The Team:

SS&C Eze provides premier global investment technology to support the front, middle, and back-office operations, designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. Many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit talented, hard-working individuals who are enthusiastic about learning and realizing their potential. Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering teams and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.

Why You Will Love It Here!

• Work/Life Balance: Hybrid work environment, Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to welcoming, celebrating, and thriving on diversity
• Training: Hands-On, Team-Customized, including SS&C University

What You Will Do:

• Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
• Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
• More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects

What You Will Bring:

• Recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role
• Familiarity with related subject areas such as Finance, Information Systems, Computer Science, Business Administration, or similar
• Technology troubleshooting skills and interest in technology and software support
• Ability to learn new processes, products, and support tools quickly
• Communication skills, and ability to explain technical issues to non-technical users
• Understanding of financial markets and related processes
• Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
• Experience training employees on a growing team
• Understanding of project management best practices