Solutions Consultant - 12 Months Maternity Leave Fixed Term Contract

Bazaarvoice; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the eCommerce industry is seeking a highly experienced Solutions Consultant in London. This client-facing role is critical for addressing and understanding complex business challenges and translating them into effective solutions. Ideal candidates will possess a strong blend of consultative selling and technical expertise, enabling them to guide enterprise-level clients effectively. With responsibilities including client discovery, solution design, and technical consultation, the position requires exceptional interpersonal skills and a proactive approach.

Qualifications

• Proven experience (ideally 3+ years) as a Solutions Consultant or similar.
• Exceptional communication and presentation skills.
• Self-motivated, organized, with ability to manage multiple priorities.

Responsibilities

• Participate in discovery sessions with clients to understand their challenges.
• Develop proposals and collaborate with sales and product teams.
• Provide expert guidance during the pre-implementation phase.

Skills

Consultative selling skills

Analytical abilities

Communication skills

Tools

CRM systems (e.g., Salesforce)

Job description

We are seeking a highly experienced and dynamic Solutions Consultant available to work on contract to join our team in London. This is a critical client-facing role, responsible for understanding complex business challenges that can then be translated into solutions that we offer.

The ideal candidate will possess a strong blend of technical expertise, consultative selling skills, and a proven track record of delivering value-driven outcomes for enterprise-level clients. You will act as a trusted advisor, translating client needs into comprehensive solutions that leverage our platforms and services, particularly within the ecommerce industry.

Client Discovery:

• Participate in discovery sessions with prospective and existing clients to deeply understand their challenges, business objectives.
• Identify technological gaps, operational inefficiencies, and areas for improvement within their existing work streams.

Solution Design & Proposal:

• Develop compelling proposals, presentations, and solution maps that clearly articulate value, ROI, and implementation strategies.
• Collaborate closely with sales, product, and delivery teams to ensure proposed solutions are technically feasible and meet client expectations.

Technical Consultation & Expertise:

• Serve as the primary technical expert during the sales cycle, answering detailed product questions, addressing technical concerns, and guiding clients through complex solution designs.
• Conduct engaging product demonstrations and workshops, showcasing the features, capabilities, and benefits of our solutions tailored to specific client use cases.
• Lead or support trials to demonstrate the effectiveness and feasibility of certain proposed solutions.

Implementation & Support (Pre-Implementation Focus):

• Provide expert guidance during the pre-implementation phase, ensuring a smooth transition from sales to delivery.
• Act as a liaison between the client and internal delivery teams, ensuring clear communication of requirements and expectations.
• Contribute to the development of solution documentation, including scope, requirements, and technical specifications.

Market & Product Insight:

• Stay abreast of industry trends, market dynamics, and competitive landscapes.
• Provide valuable feedback to product development teams based on client needs and market insights.

Skills and Qualifications:

• Proven experience (ideally 3+ years) as a Solutions Consultant, Pre-Sales Consultant, or similar client-facing role in a SaaS organization.
• Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Experience responding to RFPs/RFIs and crafting compelling proposals.
• Strong analytical and problem-solving abilities.
• Self-motivated, organized, and capable of managing multiple priorities in a fast-paced, dynamic environment.
• Proficiency with CRM systems (e.g., Salesforce) and collaboration tools.

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