Solutions Consultant

LexisNexis; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

LexisNexis, a leading global provider of legal and business information, is hiring a Solutions Consultant in London. The role focuses on maximizing customer value through relationship management and hands-on technical training, contributing significantly to customer satisfaction and business growth. Applicants should have solid foundational knowledge and a passion for customer interactions. The company promotes a balanced work environment with attractive benefits and flexible hours.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Life assurance

Access to a competitive pension scheme

Work-life balance initiatives

Qualifications

• Solid understanding of basic concepts and procedures related to customer success.
• Ability to train and mentor new colleagues.
• Capable of applying established procedures to resolve issues.

Responsibilities

• Develop professional expertise to maximize customer success.
• Deliver technical training and support to teams and customers.
• Collaborate with product teams to update training materials.

Skills

Customer relationship management

Technical training delivery

Collaboration

Education

Bachelor's degree or equivalent

Job description

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Do you enjoy building solid internal and external relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About The Role

Combining relationship management with subject matter expertise, the Customer Success Manager (CSM) maximizes the value of our solutions by driving successful outcomes for customers, helping them optimize workflows, and transforming their approach to online research. By delivering an exceptional customer experience, they support customer retention and contribute to business growth. Additionally, the CSM develops, implements, and/or delivers technical training related to the organization’s products. They collaborate with product development teams to update training materials, ensuring accuracy and effectiveness of courseware and supporting resources aligned with new product releases. The CSM may also provide technical product training to internal staff—such as customer service teams, engineers, and sales personnel—as well as to customers, ensuring comprehensive understanding and effective use of solutions

Responsibilities

• Develop professional expertise within your discipline, expanding your capabilities and knowledge.
• Adhere to guidelines and procedures to resolve issues, working with moderate guidance.
• Train and mentor new colleagues.
  
  

Requirements

• Demonstrates a solid understanding of basic concepts and procedures, effectively handling a variety of routine tasks.
• Understands key business drivers and uses this knowledge to complete tasks efficiently.
• Capable of assisting in training new team members and contributing to performance evaluations.
• Applies established procedures to resolve routine issues effectively.
• Performs tasks with moderate guidance and supervision.
• Clearly and straightforwardly explains complex information in basic situations.
  
  

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
  
  

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work
  
  

About The Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  IT Services and IT Consulting

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