Solutions Architect, Metronome (Startups)

Triwill Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Metronome, a Stripe product, seeks a Solutions Engineer to manage the technical side of the customer lifecycle from discovery through demos, POC, and scoping. You will tailor demos for varied personas and drive deals with startups to enterprise SaaS, including post-sales handover.

Travel will be required to engage prospects; growth and learning are emphasized in a fast-moving environment. A strong technical background and excellent communication are essential.

Qualifications

• 1-3 years of experience in technical and/or customer-facing SaaS roles.
• Academic background in a technical area with high EQ is preferred.
• Growth mindset and ability to learn quickly in a fast-moving startup environment.

Responsibilities

• Own the technical side of the customer lifecycle from discovery calls through demos, POC, and scoping.
• Plan, build, and run customized demos for buyers with multiple personas.
• Travel to meet prospects in the field and in-person when possible.
• Land deals for startups to enterprise software customers.
• Represent Solutions Engineering in deal teams and ensure successful post-sales handover.

Skills

SaaS experience

Customer-facing roles

Strong communication

Technical background

Education

Technical degree

Tools

Salesforce

NetSuite

CPQs

Job description

About Us

Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, now a Stripe product, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes hundreds of millions of invoices per billing period and continues to scale rapidly to accommodate new customers. We save them days of development time and manual invoicing, enabling them to use their billing data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Hubspot, NVIDIA, Confluent, Anthropic, and many others.

You’ll be joining an experienced team that includes founders who have successfully built and sold startups before. Our Stripes have direct experience building and scaling teams through massive growth at companies like Dropbox, Palantir, and MongoDB. You’ll be joining Stripe and be part of the holistic Stripe platform approaching monetization.

About the Role

The Solutions Engineering team at Metronome is a technical group that sits at the intersection of everything Metronome does: sales, account management, product, R&D, and operations. Bottom line, we own the technical side of the customer lifecycle from the very first discovery call through demos, POC, technical scoping, and handover to our post-sales groups. We act like a producer to get the show running with Metronome. This role will train you to grow across these vectors.

As a member of the Solutions Engineering team, your first month will be:

• Learning to tell a clear value story about how and where Metronome solves challenges and creates opportunities in a modern monetization stack.
• Assisting in planning, building, and running customized demos of Metronome for buyers with many different personas (engineering, product management, operations, finance, etc).

In your first 3 months, you can expect to:

• Become proficient in what discovery is and using it to understand what challenges our prospects face
• Travel to meet prospects in the field. Workshops, conferences, on-sites — we believe in meeting our customers in-person whenever possible. Anywhere in the world.
• Land deals for some of the most exciting names in software, from startups to enterprise SaaS.

In 6 months you’ll be:

• Owning knowledge areas, projects, tools, and market segments in the Solutions Engineering team.
• Running tight Proofs of Concept with clearly-defined success criteria that get us to the technical win.
• Representing the Solutions Engineering group as a deal team member on your own.
• Handling detailed scoping to ensure that customers are set up for success post-sales.

In your first year you’ll have:

• Built relationships with people at our prospect organizations, from day-to-day operators to C-Suite executives.
• Designed integrations of Metronome into prospect systems and acted as a pricing and packaging consultant, influencing the direction of our future customers.

As a fast-moving unit within Stripe, there’s a lot still to figure out and tremendous room for high-agency people to have impact and make a difference. If this excites you as much as it excites us, let’s talk.

Qualifications

This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!

• 1-3 years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like engineering, solutions, technical account management/consulting). Academic background in a technical area with high EQ is also sought after.
• Relentless passion for being a hand-raiser. Big challenges are exciting, small tasks are an opportunity for a win. From landing big clients to simply cleaning up an old dashboard you’re interested in learning and getting things done.
• Growth mindset is critical in being able to learn new things quickly, adapt on the fly, and operate in fast-moving startup environments that value high agency.
• Exceptional communication skills -- technical, go-to-market, and finance stakeholders should all feel like comfortable counterparts in conversing with you.
• Excitement for building and improving GTM playbooks and processes.

Bonus Points

• Knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, or in other technical roles.
• Experience in a pure sales role, particularly selling to technical buyers in engineering and product organizations or selling as a founding or early salesperson at a startup.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.