Solutions Architect

Teleperformance; Trowbridge; Hybrid; GBP 100,000 - 120,000; Full time

Job summary

Teleperformance in the United Kingdom is seeking a Solutions Architect - Consulting & Solutioning Manager to shape client outcomes through design leadership. You will lead complex solution design for bids and transformations, ensuring alignment between business goals, technology, and delivery teams.

As a senior practitioner, you will drive value-driven proposals, guide cross-functional teams, and help shape global GTM strategies that translate insights into impact for major clients.

Responsibilities

• Lead the end-to-end design for complex bids and transformation, translating client goals into practical solutions.
• Coordinate input from industry, operations, AI, automation to form a cohesive solution.
• Serve as the lead solution expert during proposal development and clarify scope questions.
• Identify and mitigate solution risks with Legal, Compliance and Risk teams.
• Shape commercial models and business cases (TCO/ROI) with pricing teams.
• Run solution workshops with clients and partners and present the solution to audiences.

Job description

Solutions Architect - Consulting & Solutioning Manager

Location: Remote or hybrid from a TP office

Contract: full-time & permanent

Salary: DOE

Job Description

Shape the Future with TP

Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.

As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what’s next.

Why This Role Matters

For solutions professionals, this is a unique opportunity to drive meaningful customer outcomes at scale. You will lead the design of value-driven, outcome-based solutions, strengthen and expand strategic customer partnerships, and help shape global go-to-market strategies that solve real business challenges. We foster a collaborative, high-performance culture built on diversity, equity, and inclusion, where your expertise turns insight into impact, and your leadership powers sustainable growth.

As Solution Architect, you will shape TP's most complex client solutions, reporting to the EVP Business Solutioning & Sales Enablement. You will own the end-to-end design of complex solutions, bringing together business, operational, and technology elements. Your goal is to make every proposal commercially viable, deliverable, and compelling for the client.

How You Will Make an Impact

• Lead the end-to-end solution design for complex bids, RFPs and transformation opportunities, translating client goals into structured, practical solutions
• Bring together input from industry, operations, digital transformation, AI and automation experts into one coherent solution
• Act as the lead solution expert during proposal development, guiding and challenging the bid team and resolving scope questions
• Identify and mitigate solution risks, working with Legal, Compliance and Risk teams
• Shape commercial models and business cases (TCO/ROI, outcome-based) together with the pricing team
• Lead solution workshops with clients and partners, and present and pitch the solution to client audiences

What You Bring to the Team

• 5+ years of experience in solution design, bid leadership or transformation within BPO, outsourcing, digital or technology-enabled services
• A track record of designing large-scale solutions, ideally across several countries
• A good understanding of digital transformation, AI, automation and analytics
• Strong commercial acumen, including building business cases and assessing risk
• Excellent presentation and stakeholder management skills, with confidence pitching to senior client audiences
• Experience leading virtual teams across functions, cultures and geographies
• Fluent English (C1 or above); French, German, Spanish or Italian is a plus
• Industry expertise in Banking & Financial Services, Telco, or Energy & Utilities

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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