Solutions Architect

JR United Kingdom; Milton Keynes; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced Telecom Solution Architect with expertise in OSS/BSS and Salesforce architecture. The role involves designing innovative solutions to enhance telecommunications services and improve customer experiences. Responsibilities include collaborating with teams, analyzing business requirements, and mentoring junior staff. Ideal candidates will have a strong background in the Lead to Cash process and Service Delivery frameworks.

Qualifications

• 10+ years of experience in telecommunications architecture, specifically in OSS/BSS environments.
• Strong expertise in Salesforce architecture with demonstrated experience in implementing Salesforce solutions.

Responsibilities

• Design and architect end-to-end OSS/BSS solutions tailored to meet telecommunications needs.
• Collaborate with cross-functional teams to integrate Salesforce capabilities with existing systems.

Skills

Telecommunications Architecture

Salesforce Architecture

Problem Solving

Communication

Education

Bachelor’s degree in Computer Science

Tools

Salesforce

OSS/BSS

Job description

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Mode: Hybrid – Weekly 2 days to client location.

Customer: Cityfibre.

Job Summary:

We are seeking an experienced Telecom Solution Architect with a strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a comprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and improve customer experiences.

Key Responsibilities:

1. Design and architect end-to-end OSS/BSS solutions tailored to meet the needs of our telecommunications services.
2. Collaborate with cross-functional teams to integrate Salesforce capabilities with existing systems and processes.
3. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes.
4. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality.
5. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions.
6. Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery.
7. Lead technical discussions and workshops with stakeholders to gather requirements and present solutions.
8. Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and continuous improvement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in telecommunications architecture, specifically in OSS/BSS environments.
• Strong expertise in Salesforce architecture, with demonstrated experience in implementing Salesforce solutions.
• In-depth understanding of Lead to Cash processes, including order management, billing, and revenue recognition.
• Familiarity with Service Delivery methodologies and frameworks, as well as Service Management concepts.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
• Strong communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Architect).
• Experience with integration tools and APIs in the telecom domain.
• Knowledge of industry standards and regulations related to telecommunications services.
• Solution Design:
• Architect and design comprehensive OSS/BSS solutions that cater to the specific needs of telecommunications services.
• Ensure that solutions align with industry standards and best practices.
• Integration Management:
• Collaborate with IT and business teams to integrate Salesforce functionalities with existing OSS/BSS systems.
• Oversee the use of APIs and integration tools to facilitate seamless data flow between systems.