Solutions Architect

Element - creators of Matrix; Greater London; Remote; GBP 75,000 - 85,000; Full time

Benefits offered by this job

40 days annual leave

Share options

Discretionary annual bonus

Healthcare cover

Professional development budget

Wellbeing platform access

Home Office allowance

Company socials

Family-friendly environment

Job summary

Element, a remote-first team, seeks a hybrid Pre-Sales Engineer and Technical Customer Success professional to drive adoption of Matrix and Element's stack across UK and US audiences. You will split time between pre-sales demonstrations, architecture reviews, RFPs, and post-sales design, deployment, and guidance, collaborating with Account Executives and customer teams.

The role emphasizes English fluency, government and enterprise experience, and a proactive approach to documentation and

Qualifications

• Fluent English (C1+).
• Excellent communication and stakeholder engagement skills.
• Strong understanding of Linux, Kubernetes, Helm.
• Working knowledge of PostgreSQL and SQL.
• Familiarity with directory services and authentication (LDAP/AD/OIDC/SSO).
• Experience in technical roles serving enterprise or government clients.
• Scripting or programming knowledge (Python, JS).
• Familiarity with web technologies and client/server architecture.
• Familiarity with Git.

Responsibilities

• Lead Pre-Sales Engineering: demos, architecture reviews, technical validation, RFP responses, and discovery conversations.
• Own Post-Sales delivery: design customer solutions, deployment, and integration guidance.
• Collaborate with Account Executives to land new business and represent customer voice internal.

Skills

Fluent English (C1+)

Excellent communication and Stakeholde

Linux

Kubernetes

Helm

PostgreSQL

SQL

LDAP/AD/OIDC/SSO

Enterprise/Government experience

Python/JavaScript scripting

Web tech & client-server

Git

Tools

Kubernetes

Git

Job description

Element develops a sovereign, interoperable and secure communications platform for government, defence and public sector organisations. We are a for-profit company committed to open source, building on Matrix; the open communication standard created by the same team behind Element. Element works closely with organisations including the NATO, United Nations, and more than 35 governments to provide sovereign workplace solutions for public administration. We’re building something important for highly regulated and security-sensitive environments, and we cannot do that without a diverse and high-performing team. Our hiring process is designed to be respectful, transparent and fair.

Our Values.

• We care about the greater good
• We work together in the open
• We are proud of how we serve our customers
• We are ambitious and iterate rapidly

Responsibilities

What we're looking for.

• Fluent English (C1+)
• Excellent communication and stakeholder engagement skills
• Strong understanding of modern infrastructure: Linux, Kubernetes, Helm
• Working knowledge of database technologies (e.g., PostgreSQL, SQL)
• Familiarity with directory services and authentication (LDAP, AD, OIDC, SSO)
• Experience in technical roles serving enterprise or government clients
• Familiarity with scripting or programming (Python, JS, or similar)
• Familiarity with web technologies and client/server architecture
• Familiarity with Git

Bonus points if you also have.

• Fluency in other European languages, particularly German or French
• Familiarity with VoIP, E2EE, or decentralised systems
• Experience working in/with the public sector in UK/US
• Contributions to or experience with open source projects
• UK Security Clearance
• Knowledge of mobile platforms (iOS, Android)
• Familiarity with mobile device management technologies

Requirements

The impact you’ll make.

This is a hybrid role within the Customer Success organisation, combining pre-sales and technical delivery responsibilities. You will split your time approximately 50/50 between Pre-Sales Engineering (working with Account Executives to land new business) and Post-Sales. You’ll serve as both a trusted advisor for new customers and a key technical partner for existing ones—driving adoption of Element and Matrix across high-profile institutions. You’ll focus predominantly on the English-speaking market (primarily UK and US), while supporting international opportunities as needed.

What you’ll be doing.

• Pre-Sales Engineering
  • Support Account Executives during sales cycles with technical expertise.
  • Deliver product demos, architecture reviews, and technical deep-dives.
  • Engage in discovery conversations to understand customer pain points.
  • Provide solution sizing, integration guidance, and technical validation.
  • Contribute to RFP responses and formal proposals.
  • Stay current with the collaboration and communications landscape.
  • Represent the voice of prospective customers internally.
• Post-Sales Delivery and Technical Customer Success
  • Lead the design of customer solutions using Matrix and Element’s stack.
  • Own technical delivery from requirements gathering through deployment.
  • Act as a mediator between customer needs and Element’s product roadmap.
  • Provide guidance on installation, configuration, scaling, and integration.
  • Manage scope, risks, and timelines for implementation work.
  • Help improve our documentation and internal processes.

Benefits

Where we're located.

We are a fully remote Team and this role is open to candidates based in the UK only.

Salary Range.

£75,000 - £85,000

What we offer.

• Meaningful, mission-driven work in open source
• 40 days of annual leave (incl. local bank holidays)
• Share options
• Discretionary annual bonus
• Healthcare cover
• Professional development budget
• Access to a wellbeing platform
• Home Office allowance Home Office allowance
• Company socials
• Family-friendly environment

Our hiring process.

• HR initial call (non technical) - Up to 30 min
• First stage interview - Up to 45 min
• Last stage interview - Up to 60 min

Equality, diversity, and inclusion.

Element does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Your personal data will be processed in accordance with our privacy policy.