Solutions Analyst: Virgin Atlantic

Manor Royal Business District; Crawley; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading travel company is seeking a Solution Analyst to bridge business needs with technology solutions. You will document requirements, support technology delivery, and collaborate with stakeholders. Ideal candidates have experience in software delivery, QA testing, and project management methodologies. This role offers a chance to engage in transformational initiatives within a passionate team.

Qualifications

• Strong background in Software Delivery and QA Testing.
• Experience with multiple delivery methodologies (Agile, Waterfall).
• Ability to work independently and as part of a team.

Responsibilities

• Capture and document requirements, translating them into specifications.
• Collaborate with stakeholders to align on requirements.
• Support delivery of secure, high-performance technology solutions.

Skills

Software Delivery

QA Testing

Process Improvement

Documentation skills

Presentation skills

Communication skills

Attention to detail

API integrations

Microsoft Office

Job description

Job Details

Hours:37.5 per week, Monday to Friday

Location: Up to 3 days a week at our VHQ, Crawley

Contract :Permanent

In a nutshell

️ At Virgin Atlantic, we believe everyone has the potential to take on the world. Our vision? To become the most loved travel company. As we continue to evolve, we’re looking for bold thinkers and doers to join us in reimagining travel.

As part of our passionate, innovative team, you’ll be encouraged to challenge the status quo, tackle challenges big and small, and drive meaningful change. If you’re ready to help shape the future of travel while growing your career, this could be your next big adventure.

Day to day

• As a Solution Analyst, you’ll play a pivotal role in bridging business needs with technology solutions. You’ll capture and document requirements, translate them into functional and technical specifications, and contribute across the Virgin Atlantic development lifecycle — with a particular focus on our Holidays Reservation systems and associated platforms.

  This role blends business analysis, process improvement, and testing responsibilities, supporting both business-as-usual (BAU) functions and transformational initiatives.

  Your Day-to-Day Will Include:

  Supporting the delivery of secure, high-performance technology solutions aligned with business objectives

  Collaborating with key stakeholders to ensure requirements — functional and non-functional — are fully captured.

  Work with QA and Technical Product Owners to align on requirements, testing, and delivery for high-quality product outcomes

  Engaging internal and external suppliers throughout the delivery lifecycle.

  Ensuring solutions align with Virgin Atlantic architecture and strategic roadmaps.

  Planning and managing deliverables and timelines, escalating where needed.

  Driving the quality and consistency of analysis deliverables to meet agreed standards.

  Participating in cross-functional groups to promote best practices, process standardisation, and toolset optimisation.

  Providing support during Change Release cycles

  Strong background in Software Delivery, QA Testing, and Process Improvement

  Experience with multiple delivery methodologies (e.g. Agile, Waterfall)

  Working knowledge of API integrations

  Excellent documentation and presentation skills

  Methodical, detail-oriented, and highly organised

  Confident, persuasive communicator with strong decision-making skills

  Hands-on experience with Microsoft Office tools

  Ability to work independently and as part of a multi-disciplinary team

  Ideally, experience with integrating reservation systems and travel industry knowledge

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team,([e-mail])feeling confident that we’ve got your individual considerations covered.