Solutions Analyst L2

SBV South Africa; Houghton; On-site; GBP 19,000 - 29,000; Full time

Job summary

SBV South Africa is seeking a mid-level Business Analyst based in Houghton to support technology strategy, solution design, and governance. You will collaborate with cross-functional teams to translate business needs into technical requirements, map current and future processes, and ensure alignment with SBV ICT standards.

This role emphasizes delivery and continuous improvement across the technology landscape.

Qualifications

• Minimum 5 years in a Business or Systems Analyst role.
• 3 years in a functional or business consulting role.
• 2 years in Integration or Application Systems.

Responsibilities

• Clarify requirements and design needs with the team.
• Provide guidance in evaluating and proposing system solutions that meet user requirements.
• Prepare analysis documentation, e.g., Business Requirement Documents or User Requirements.
• Specifications for solution design.
• Develop and document business requirements into user stories and specifications with integration points and risks.
• Coordinate the design and planning of functional tests.

Skills

Microsoft Office Suite

Programming languages

Software development

ICT project management (Agile)

SDLC understanding

Project financial analysis

Education

Degree in Information Technology Management, Computer Science, Business Administration, Commerce

Cloud certifications AWS/AZURE/GCP: Advantageous

Enterprise Architecture or Technology frameworks certs: Advantageous

Job description

• Assist in process change and best practice recommendations for customers post-implementation of the solution.
• Responsible for automation and continuous improvement in collaboration with team members.
• Conduct research on trends and directions in technology that guide solutions with future-state in mind.
• Work with the team on ideation sessions to create innovative competitive solutions and a roadmap to achieve.
• Leverage analysis and testing tools, frameworks, and techniques to define and organise business requirements.
• Understand and leverage the knowledge of the organisation's technical landscape, environment, and broader architecture to define integration points across technology stacks for various requirements.
• Develop a thorough understanding of the client's technology environment through regular client engagements and research.

Description

Support Technology Strategy & Innovation

• Assist in process change and best practice recommendations for customers post-implementation of the solution.
• Responsible for automation and continuous improvement in collaboration with team members.
• Conduct research on trends and directions in technology that guide solutions with future-state in mind.
• Work with the team on ideation sessions to create innovative competitive solutions and a roadmap to achieve.
• Leverage analysis and testing tools, frameworks, and techniques to define and organise business requirements.
• Understand and leverage the knowledge of the organisation's technical landscape, environment, and broader architecture to define integration points across technology stacks for various requirements.
• Develop a thorough understanding of the client's technology environment through regular client engagements and research.

Execute Analysis and Design Activities

• Work in collaboration with the team to clarify and understand requirements, challenges, and design needs.
• Provide guidance and assistance in evaluating and proposing system solutions that meet user requirements.
• Prepare analysis documentation, i.e., Business Requirement Documents or User Requirement.
• Specifications for solution design.
• Develop and document business requirements into user stories and specifications with integration points, business and associated risks or opportunities included.
• Accountable for coordinating the design and planning of functional tests.

Technical implementation within own area

• Provide strategic design and implementation of over technology ECO system.
• Deliver design solutions and conduct periodic implementation reviews.
• Provide input on product development and deployment methods.
• Keep up with the latest technology industry trends relating to application architecture.
• Deliver solutions that adhere to SBV ICT standards, policies and practices.
• Participate and assist in the discovery or inception workshops to create a shared understanding of user needs and the potential technology solutions required to deliver to these needs.
• Lead as-is and to-be process mapping across functions.
• Identify inefficiencies, duplication, control gaps, and optimisation opportunities.
• Design standardised future-state processes aligned to business outcomes.

Quality and Risk Management

• Test all solution aspects, including but not limited to acceptance, security, performance, and integration.
• Provide input in iteration meetings (planning meetings, daily standup).
• Implement adequate levels of solution governance that are fit for purpose whilst supporting solution delivery.
• Proactively engage with departments on governance and processes to manage change requests.
• Participate in Change Board interactions and maintain compliance with all ICT policies and procedures.

Business Partnering and Customer Support

• Maintain effective communication and regular engagement with key stakeholders.
• Collaborate with commercial, UX, technology, support, testing, and other SMEs to analyse user needs and requirements.
• Maintain timeliness in accordance with SLAs.
• Responsible for the review of vendor engagements.

Effective teamwork and self-management

• Train, mentor and provide guidance to Level 1 Solutions Analyst.
• Coaching and training fellow colleagues and users when necessary.
• Maintain good time management to handle several projects at once.
• Plan and prioritise competing demands, demonstrating the ability to manage them.
• Protect and maintain the confidentiality of critical business systems and data.
• Adhere to SBV's development standards and principles.

Governance

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Lead as an Ambassador and executor of Change.

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

• 5 years of experience in a Business or Systems Analyst role
• 3 years of experience in a functional or business consulting role
• 2 years of experience in Integration or Application Systems

Minimum Requirements: Education

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Cloud certifications AWS or AZURE OR GCP: Advantageous
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies: Advantageous

Functional Competencies Required

• Microsoft Office Suite
• Programming languages
• Software development
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• Project financial analysis

Behavioural Competencies Required

• Digital Maturity: Focuses on how the business transforms or operated to increase its competitive advantage through digital initiatives.
• Accountable: Takes responsibility for all work activities and personal actions; implements decisions that have been agreed upon; acknowledges and learns from mistakes without blaming others and supports with resolution; recognizes the impact of one’s behaviour on others.
• Innovation: Identify novel ideas and potential gaps in the business to provide solutions that add value to the business unit and/ or SBV.
• Customer Service: Recognise and strive to meet both internal and external customers’ needs and expectations.
• Achievement: Results-oriented with a high drive to meet objectives and standards.
• Business Insights: Ability to understand and present business insights to various stakeholders.
• Critical Thinking: The ability to look at situations from multiple perspectives and analyse facts to understand a problem thoroughly.

Work Level

Mid-Level

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Houghton