Solution Expert

Risk Solution Group; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading risk management company is seeking a Solution Expert to optimize screening configurations and deliver technical assistance to clients. You will collaborate with various teams in an Agile environment, ensuring that client needs align with product vision. Candidates should have a strong technical background and problem-solving skills, with experience in highly configurable systems considered an asset.

Qualifications

• Experience in Firco Filter or similar engines is a bonus.
• Mathematical background would be a plus.
• Previous experience in functional complexity and creative solutions is desired.

Responsibilities

• Lead investigations of client cases related to customer screening configurations.
• Provide assistance on tuning and configuration issues raised by Professional Services.
• Ensure proper documentation for support cases.

Skills

Problem-solving

Customer-focus

Technical understanding

Education

University degree or equivalent

Job description

About the business :

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the role:

The Solution Experts team is part of the GCO / Professional Services department, and you will report to the Solution Expert team manager.

We work in an Agile environment, and you will work in close collaboration with the entire R&D team (Development, QA, Technical Documentation,…), as well as the Product Support team and Professional Services Consultants.

Main responsibilities

• In production, you will lead the investigations of client cases raised by the Product Support Team, or by Professional Services, on customer screening configurations;

• In pre-production (project) phase, you will provide assistance and guidance on issues/questions raised by Professional Services regarding tuning and configuration;

• In general, Detection Experts’ focus is on optimization of screening configuration;.

• You may occasionally be required to travel to client sites for interventions.

• You will ensure proper documentation for support cases in your perimeter and ensure findings are documented and shared with Product, Professional Services and Support;

• You will participate in the validation of client environments before production;

• As an expert on tuning and false positive management, you may be required to assist the training of our internal teams as well as our clients;

• As an expert, you work closely with Product team to ensure consistency between real customer needs and product vision.

Requirements

• University degree or equivalent, you have an appetite for functional challenges and are not afraid of technical topics (you are able to code and understand coding logic)

• Experience in Firco Filter or similar engines is a bonus

• Experience in understanding highly configurable systems is a bonus

• Mathematical background would be a plus

• Perseverance, ability to deep-dive into functional issues, responsiveness and customer-focus are necessary qualities to be successful in this role.

• Previous experience demonstrating capacity to embrace functional complexity and to bring creative solutions is desired.

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