Solution Engineer DACH (German-speaking)

Miro; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in innovative collaboration tools is seeking a Sales Engineer to bridge the gap between customers and product development. In this pivotal role, you'll utilize your technical expertise to support sales cycles, deliver demos, and enhance customer satisfaction. Join a globally diverse team committed to empowering teams to create the next big thing.

Benefits

Competitive equity package

Health insurance for you and your family

Corporate pension plan

Lunch, snacks and drinks provided in the office

Annual learning and development allowance

Qualifications

• 5+ years in a technical or customer facing role, including experience in pre-sales solutions engineering.
• Fluent in German and English.
• Ability to simplify technical concepts for non-technical audiences.

Responsibilities

• Partner with Account Executives to address customer challenges and requirements.
• Lead demos and create reusable assets to enhance the customer experience.
• Manage customer inquiries about technical topics and communicate needs to product teams.

Skills

Excellent communication skills

Problem-solving

Technical acumen

Education

Technical degree or applicable certifications

Job description

About the Team

We are the Solution Engineers at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you!
About the Role

In this role, you will have a unique opportunity to accelerate sales cycles and serve as a Miro product and Sales expert. You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs.
What you'll do

• Partner with Account Executives to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 10,000 employees)
• Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience
• Lead Proof Of Concepts where necessary to help customers validate technical requirements
• Answer customer questions about technical topics (integrations, single-sign-on/SSO, data governance, AI and platform)
• Communicate customer needs and product feedback to Miro's product management, engineering, marketing, and sales teams

What you'll need

• 5+ years experience in a technical or customer facing role, experience in pre-sales solutions engineering and 2+ years in solutions consulting
• Technical degree or applicable certifications (software development, pre-sales academy, agile, AD/SSO)
• Excellent written and verbal communication skills in German and English with an interest in delivering compelling presentations and demonstrations
• Ability to simplify technical concepts for non-technical audiences
• Strong critical thinking and problem-solving skills
• Desire to continuously improve and seek feedback
• Ability to prioritize and learn fast and adapt to a constantly evolving product
• Understanding of value selling
• Nice to have - knowledge or experience working with Miro or other SaaS enterprise collaboration or content management tools

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

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About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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