Solution Consultant

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We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day. Nuix is, and will be, a pioneer in the Australian Technology space, and we're carrying the torch on what "good" looks like.

This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. Our impact extends outside of our 9-5, and our place in society isn't always defined by corporate metrics. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globe.

What You Will Be Doing:
As a Junior Solution Consultant at Nuix, you will support the post-sales process, assisting with the technical configuration part of client implementations. You will work closely with our customers and technical teams to help implement and optimize solutions that meet our customers' needs. This role involves both working as part of a larger team on implementation projects and occasionally acting as the sole technical contact person.

The Junior Solution Consultant proactively assesses the business and technical needs of our current and prospective customers and possesses the skills to articulate and demonstrate the compelling value of the Nuix platform. This role supports all technical activities involved in the post-sale engagement, from solution design and deployment to ongoing services and long-term client projects.

Location:

This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week.

Key Responsibilities

• Customer Engagement: Collaborate with customers to understand their requirements and design tailored solutions that address their needs.
• Technical Proficiency: Learn and maintain expert knowledge of Nuix solutions and workflows, including deployment and best practices.
• Technical Leadership: Assist in the technical configuration part of client implementations, ensuring solutions are scalable, secure, and effective.
• Solution Implementation: Help develop comprehensive Nuix solution designs that incorporate enterprise infrastructure components and address potential challenges.
• Implementation Support: Actively participate in the deployment and configuration of solutions, ensuring they meet customer expectations and are delivered on time.
• Customer Support: Act as a trusted advisor to customers, providing technical guidance and support throughout the implementation and optimization process.
• Technical Presentations: Deliver technical presentations and demonstrations to customers, showcasing the capabilities and benefits of Nuix.com solutions.
• Collaboration: Work closely with product management, engineering, and support teams to ensure customer feedback is incorporated into product development.
• Documentation: Create and maintain detailed technical documentation to support solution designs and implementations.
• Basic Project Management: Utilize basic project management skills to work independently on client projects when necessary.
• Continuous Learning: Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions to customers.

Technical Skills:

• Basic experience with infrastructure scaling and enterprise infrastructure components.
• Familiarity with scripting and coding in various languages.
• Knowledge of technologies such as ElasticSearch, Kubernetes, MS365 connector, SQL databases, Keycloak configuration, and Docker.

Skills, Knowledge and Expertise

• Some experience as a Solution Consultant, Solution Architect, or in a similar post-sales role.
• Technical background with some experience in both on-premises and SaaS software.
• Basic experience with infrastructure scaling and enterprise infrastructure components.
• Familiarity with scripting and coding in various languages.
• Knowledge of technologies such as ElasticSearch, Kubernetes, MS365 connector, SQL databases, Keycloak configuration, and Docker.
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Nuix experience is a plus.
• Good communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.
• High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.
• Strong written and verbal communication skills, with a strong attention to detail in all client interactions.
• Background in one or many of the forensic, law-enforcement, eDiscovery, and investigation industries is a benefit but not required.

Why Join Us: We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to [emailprotected] if you need any accommodations throughout the interview process.

Nuix.com is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

About Us: Nuix.com is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

See the bigger picture, faster.

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. We help customers collect, process and review massive amounts of structured and unstructured data, making it searchable and actionable at scale and speed, and with forensic accuracy. Our users rely on Nuix software to assist with challenges as diverse as criminal investigations, data privacy, eDiscovery, regulatory compliance and insider threats.

Powered by AI.

Our solutions are powered by our patented data processing engine and enhanced with AI such as Natural Language Processing. Our AI capabilities super-charge our software to identify patterns and correlations that no human could find, so that our customers get to the most relevant or risky data faster, saving on time, cost, reputation damage and even lives.