Solution Architect – Digital/ Customer Channels/ Customer Journey / Salesforce

JR United Kingdom; City Of London; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect to join their Digital team. The role focuses on customer channels, requiring expertise in Salesforce and strong experience in designing customer-centric solutions. This hybrid position offers a salary between £90k and £110k, plus bonuses and an exceptional benefits package.

Benefits

Excellent pension plan

£5k car allowance

Performance bonus up to 18%

Qualifications

• Experience as a Solution Architect in medium to large organisations.
• Expertise in end-to-end solution architecture for customer products.

Responsibilities

• Design and implement solutions for customer channels.
• Work with product teams to enhance customer journey.

Skills

Customer Journey experience

Salesforce expertise

Agile product-centric development

Job description

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Solution Architect – Digital/ Customer Channels/ Customer Journey / Salesforce, london (city of london)

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Client:

Hawksworth

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Hawksworth are now recruiting for a Solution Architect for a Global Financial Services client (Wealth/ Pensions/ Insurance). The Solution architect will work in a Digital team and look after Customer Channels. This will be looking at the Customer Journey, working with Product Teams, vert customer centric. Some experience designing solutions with Salesforce (Ideally Financial Services Cloud) is essential for this role.

The job:

• Permanent.
• Location: London or Bristol
• Hybrid working (expectation is minimum once a month in the office)
• Salary: £90k - £110k + up to 18% bonus + £5k car+ excellent pension plan and other benefits.
• The client is a global Financial Services company, so a Financial Services background is highly desirable.
• Must be a Solution Architect focused on Customer channels, digital, working with Product teams, Customer Journey experience, expert in designing solutions using Salesforce Cloud.

We need the following skills and experience:

• Tenure as a Solution Architect and in medium to large organisations
• Background in Agile , product-centric technology development and digital focused solution architecture with experience of customer centric functions.
• End-to-end solution architecture for customer products covering design, modelling, coding frameworks, integrations and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Expertise in enabling CRM within complex application ecosystems.
• Customer Journey experience

If you have the Solution Architecture experience, we require specialising in Customer Service line, then please apply now!