Solution Architect (Customer Servicing)

JR United Kingdom; Gloucester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A prominent UK client is seeking a Solution Architect to enhance customer experiences through innovative IT solutions. The role involves a blend of architectural design and technology implementation in a hybrid work setting, emphasizing strong leadership and communication skills.

Benefits

Pension schemes

Volunteering days

Life assurance

Wellness programs

Bonuses

Training opportunities

Qualifications

• Extensive experience in technical design and cloud technologies.
• Experience working in regulated environments.
• Strong leadership and communication skills.

Responsibilities

• Shape architecture strategies and create technical artefacts.
• Lead solution design and collaborate with stakeholders.
• Ensure solution integrity and future-proofing.

Skills

Technical design

Cloud platforms (AWS, Azure)

Leadership

Communication

Job description

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Solution Architect (Customer Servicing), Gloucester

Client: Nationwide Building Society

Location: Gloucester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Solution Architect (Customer Servicing)

Locations: Swindon or London

Hybrid working: 2 days on-site, 3 days remote

Nationwide is seeking a skilled Solution Architect to define and realize strategic IT outcomes through change and innovation.

The role involves working on modern technologies to enhance customer experiences and internal systems, particularly within the 'Customer Servicing' domain, supporting front-line customer interactions and process simplification.

The successful candidate will be responsible for architecture design, solution delivery, providing thought leadership, and ensuring solution integrity, with experience in modernisation and cloud technologies in a regulated environment.

We offer hybrid working arrangements and encourage collaboration across our UK offices and remote work.

Key responsibilities include shaping architecture strategies, creating technical artefacts, leading solution design, and collaborating with stakeholders and external partners to ensure future-proof solutions.

Ideal candidates will have extensive experience in technical design, cloud platforms (AWS, Azure), and working within regulated environments, with strong leadership and communication skills.

Our values emphasize customer focus, honesty, continuous improvement, and accountability. We also offer various employee benefits, including pension schemes, volunteering days, life assurance, wellness programs, bonuses, and training opportunities.

If you are passionate about fairer financial services and making a positive impact, we welcome your application.