Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; West Midlands Combined Authority; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A global Financial Services company is seeking a Solution Architect focused on Customer Service. This permanent position involves defining technology roadmaps and ensuring successful implementations in a hybrid working environment. Ideal candidates will have a strong background in Agile and Salesforce.

Benefits

Excellent pension plan

Up to 18% bonus

Hybrid working model

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in designing solutions using Salesforce.
• Experience in customer-centric functions is highly desirable.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation of solutions.
• Work closely with customer-focused engineering product teams.

Skills

Agile

Digital-focused solution architecture

CRM expertise

Customer Journey experience

Tools

Salesforce Financial Services Cloud

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, West Midlands

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Client:

Hawksworth

Location:

London or Bristol

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: London or Bristol
• Hybrid working (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company; a Financial Services background is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions
• End-to-end solution architecture for customer products, including design, modelling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focusing on Customer Service, please apply now!