Solution Architect - Customer and Asset Domains

Yorkshire Water; Bradford; Hybrid; GBP 27,000 - 70,000; Full time

Benefits offered by this job

Company car lease

Annual bonus

Private health care

Pension plan

Life assurance

25 days leave + bank holidays

Wellness days

Flexible working

Job share options

Job summary

Yorkshire Water is seeking a Solution Architect to design and govern cloud-based Azure solutions, aligning with business goals. You will lead technical directions, work with stakeholders, and guide teams to deliver scalable, secure architectures that support customer and asset strategies.

You will engage across the business to translate requirements into future-ready designs, while leveraging governance and best practices.

Qualifications

• Proven experience as a Solution Architect within a Microsoft Azure environment.
• Understanding of customer service, customer experience or asset management processes.
• Experience with CRM, customer engagement or digital customer platform solutions or asset information and GIS.
• Strong knowledge of integration architecture, API design and messaging patterns.
• Experience designing secure, scalable and resilient cloud architectures.
• Data-centric design approach.
• Strong understanding of security, identity, access management and data protection.
• Excellent stakeholder management, communication and influencing skills.
• Familiarity with Microsoft Well-Architected Framework and architecture governance.

Responsibilities

• Build relationships with stakeholders to translate business needs into solution designs.
• Provide strategic technology guidance aligned with business goals.
• Ensure business processes are core to design decisions.
• Design and govern scalable, secure Azure solutions for current and future needs.
• Participate in architecture forums and governance to evolve standards.
• Provide technical leadership to engineering teams.
• Establish governance across APIs, integrations, and platform services.
• Lead legacy integration transformations to cloud-native Azure solutions.
• Act as a trusted advisor shaping customer or asset strategy.

Skills

Solution Architect

Stakeholder management

Communication

Security

Data-centric design

Tools

Azure

CRM systems

Office 365

Job description

Salary: £27,000 - 67,000 per year

Requirements:

• Proven experience as a Solution Architect within a Microsoft Azure environment.
• Understanding of either customer service, customer experience and customer journey processes, or asset management and supporting technology ecosystems.
• Experience with either CRM, customer engagement, contact centre or digital customer platform solutions, or asset information, enterprise asset management, GIS, operational technology, engineering or capital delivery solutions.
• Strong knowledge of integration architecture, API design and messaging patterns.
• Experience designing secure, scalable and resilient cloud-based architectures.
• A data centric approach to design.
• A strong understanding of security, identity, access management and data protection.
• Excellent stakeholder management, communication and influencing skills.
• Familiarity with the Microsoft Well-Architected Framework and best practice architecture governance.

Responsibilities:

• Build strong relationships with key business stakeholders, technology architects, and delivery teams to understand business needs and translate them into innovative, future-ready solution designs.
• Provide strategic technology guidance to the business, ensuring correct architectural decisions are being made aligning solution delivery with business goals.
• Through your growing understanding of the event business domain, ensure business process is core to any design considerations.
• Design, shape and govern scalable, secure and highly available solutions using Microsoft Azure technologies, ensuring they meet both current and future business demands.
• Play an active role in architecture forums and design authorities, championing best practice and contributing to the continuous evolution of architectural standards and frameworks.
• Provide expert technical leadership and guidance to engineering teams, supporting the successful delivery of robust, high-quality solutions.
• Define, establish and uphold governance standards across APIs, integrations and platform services, ensuring consistency, reliability and security.
• Lead and support the transformation of legacy integration platforms, driving the transition to modern, cloud-native Azure integration solutions that enhance agility and performance.
• Act as a trusted technical advisor, influencing strategic technology decisions and helping shape the organisations customer or asset strategy and roadmap.

Technologies:

• API
• Architect
• Azure
• Cloud
• CRM
• GIS
• Support
• Security
• Office 365
• AI

More:

We are Yorkshire Water, and we provide essential water and wastewater services across the Yorkshire region, supporting more than 5.4 million people as well as the millions of visitors to the region each year. We look after communities, protect the environment, and plan for the future 24/7, 365 days a year. This permanent Solution Architect role sits within our Technology team and is offered on a hybrid basis, with 2 days per week in the office. The role will initially be based in Bradford before moving to Leeds Valley Park in summer 2026. We offer a competitive salary up to 70,000 depending on experience, a company car lease or allowance scheme, annual bonus, private health care, an attractive pension scheme, life assurance, 25 days annual leave plus bank holidays and 2 wellness days, and a wide range of additional benefits. We also support flexible working patterns and job share options where possible, and we are committed to making our recruitment process accessible to everyone.

last updated 36 week of 2026